L3 ServiceNow developer / technical analyst / Release coordinator

LUZA Group; Oliveira de Azeméis; Remote; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Remote work flexibility

Benefits plan

Work equipment provided

Job summary

LUZA Group is seeking a ServiceNow-focused professional to drive automation across deployment lifecycles, design and maintain ServiceNow automation solutions, and coordinate release readiness with global teams. The role demands hands-on experience with ITSM/ITOM, orchestration, and cloud-native tech.

You will collaborate with stakeholders and users to translate requirements into scalable ServiceNow solutions, implement new capabilities, and support platform upgrades.

Qualifications

• 3–7 years of experience in Tooling Engineer, ServiceNow Developer, Technical Analyst, or similar roles.
• Strong experience with REST and SOAP web service integrations.
• Solid hands-on experience with ServiceNow ITSM and ITOM; exposure to CSM/HRSD is a plus.
• Familiar with orchestration and cloud-native tech (Kubernetes, Docker, AWS EKS, AKS).
• Proficient in reporting, dashboards, and operational metrics; ITIL knowledge.
• Fluent English; knowledge of French is a plus.

Responsibilities

• Drive automation initiatives across application support, deployments, health checks, monitoring, and alerting.
• Design, develop, and maintain ServiceNow-based automation, orchestration, and integration solutions.
• Build and enhance ServiceNow functionalities, including forms, portals, workflows, and self-service capabilities.
• Collaborate with users, operations, and stakeholders to translate requirements into scalable ServiceNow solutions.
• Evaluate and implement new ServiceNow capabilities (ATF, Virtual Agent, platform features).
• Support platform upgrades and continuous improvement initiatives.
• Coordinate release of enhancements with testing quality and deployment readiness.
• Develop custom tools/scripts to automate production and operational processes.
• Produce metrics, dashboards, reports, and operational insights.
• Maintain clear technical documentation for automation scripts, integrations, and support procedures.
• Engage with offshore, nearshore, and onsite teams for successful delivery.

Skills

REST API

SOAP API

ServiceNow ITSM

ServiceNow ITOM

ServiceNow Orchestration

Kubernetes

Docker

AWS EKS

AKS

ITIL

Reporting & Dashboards

Tools

ServiceNow Orchestration

Job description

L3 ServiceNow developer / technical analyst / Release coordinator

Luza is an all-inclusive consulting company focused on talent, tech and innovation. We exist to elevate companies and humans all around the world, making change, from the inside to the outside.

We believe that technology + human kindness positively impacts every community around the world. Our approach is simple, we see a world without borders, and believe in equal opportunities. We are guided by our core principles of spreading positivity, good energy and promote equality and care for others.

Our hiring process is unique! People are selected by their value, education, talent and personality. We dont present ethnicity, religion, national origin, age, gender, sexual orientation or identity.

Its time to burst the bubble, and we will do it together!

What You'll do:

- Drive automation initiatives across application support, deployments, health checks, monitoring, and alerting processes;

- Design, develop, and maintain ServiceNow-based automation, orchestration, and integration solutions;

- Build and enhance ServiceNow functionalities, including request forms, portals, workflows, and self-service capabilities;

- Collaborate with application users, operations teams, and business stakeholders to translate requirements into scalable ServiceNow solutions;

- Evaluate and implement new ServiceNow capabilities such as ATF, Virtual Agent, and other platform features;

- Support ServiceNow platform upgrades and continuous improvement initiatives;

- Coordinate the release of enhancements, ensuring timely delivery, testing quality, and deployment readiness;

- Develop custom tools and scripts to automate production and operational processes;

- Produce metrics, dashboards, reports, and operational insights;

- Maintain clear technical documentation for automation scripts, integrations, and support procedures;

- Work closely with offshore, nearshore, and onsite teams to ensure successful delivery of solutions;

- Remote Work Model.

Who You Are:

-You have 3 to 7 years of experience as a Tooling Engineer, ServiceNow Developer, Technical Analyst, or in a similar role;

- You are a proactive problem solver with strong communication and stakeholder management skills.
You have hands-on experience with system integrations and process automation, ideally in complex enterprise environments;

- You possess strong expertise in REST and SOAP web service integrations;

- You have solid experience with ServiceNow ITSM and ITOM, with exposure to additional modules such as CSM or HRSD considered a plus;

- You are familiar with orchestration and cloud-native technologies, including Kubernetes, Docker, AWS EKS, AKS, and ServiceNow Orchestration;

- You are comfortable working with software development tools, IDEs, and source code repositories.
You have a good understanding of ITIL principles and service management best practices;

- You are confident creating reports, dashboards, and operational metrics;

- You are self-driven, organized, and capable of producing high-quality documentation;

- You thrive in collaborative environments and can engage effectively with business teams, infrastructure teams, and global delivery partners;

- ServiceNow Developer certifications are highly valued;

- Fluent English is required; French is a plus.

What you'll get:

- Wage according to candidate's professional experience;

- Remote Work whenever possible;

- Delivery of work equipment adjusted to the performance of functions;

- Benefits plan;

- And others.

Work together with expert teams on projects of large magnitude and intensity, long term together with our clients, all leaders in their industries.

Are you ready to step into a diverse and inclusive world with us?