Service Now Developer

Inetum; Lisboa; On-site; EUR 42,000 - 64,000; Full time

Job summary

Inetum is expanding its IT team in Portugal and seeks a ServiceNow Developer (ITSM) to support ongoing implementation and evolution of the ServiceNow platform. You will configure, customize, and maintain ITSM modules, collaborate with a ServiceNow Business Analyst, and contribute to incident and problem management initiatives.

The role requires a minimum of 3 years of ServiceNow experience, strong analytical and communication skills, and a Bachelor’s degree in Computer Science or related field.

Qualifications

• Minimum 3 years of experience with ServiceNow.
• Experience with development and deployment in ServiceNow.
• Experience in troubleshooting and problem-solving.
• Knowledge of ITSM Service Now.
• Bachelor’s degree in Computer Science or a related field.
• Strong analytical skills and solution-oriented mindset.
• Good communication skills and team spirit.

Responsibilities

• Configure, customize, and maintain ServiceNow ITSM modules following ServiceNow best practices.
• Participate in Incident Management, Problem Management, and future applications in ServiceNow.
• Gather, analyze, and translate business requirements into scalable ServiceNow solutions.
• Ensure platform configurations remain maintainable, upgrade-friendly, and aligned with ServiceNow standards.
• Maintain technical and functional documentation to ensure knowledge sharing and platform sustainability.
• Support end users during the rollout of new functionalities and provide guidance on platform usage.
• Collaborate closely with ServiceNow Business Analyst to continuously improve IT service management processes.
• Contribute to platform governance, quality assurance, and continuous improvement initiatives.
• Stay informed about new ServiceNow capabilities and recommend improvements that add value to the organization.
• Create dashboards whenever needed.

Skills

Analytical mindset

Communication skills

Team player

Problem-solving

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow

Job description

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.

Job Description

We are expanding our IT team and are looking for a ServiceNow Developer (ITSM) to support the ongoing implementation and evolution of our ServiceNow platform.

Responsabilities:

• Strong knowledge on ITSM modules;
• Configure, customize, and maintain ServiceNow ITSM modules following ServiceNow best practices;
• Participate in the implementation of Incident Management, Problem Management, and future applications in ServiceNow;
• Gather, analyze, and translate business requirements into scalable ServiceNow solutions;
• Ensure platform configurations remain maintainable, upgrade-friendly, and aligned with ServiceNow standards;
• Maintain technical and functional documentation to ensure knowledge sharing and platform sustainability;
• Support end users during the rollout of new functionalities and provide guidance on platform usage;
• Collaborate closely with ServiceNow Business Analyst to continuously improve IT service management processes;
• Contribute to platform governance, quality assurance, and continuous improvement initiatives;
• Stay informed about new ServiceNow capabilities and recommend improvements that add value to the organization;
• Create dashboards whenever needed.

Qualifications

• Minimum 3 years of experience with ServiceNow ;
• Experience with development and deployment in ServiceNow;
• Experience in troubleshooting and problem-solving;
• Knowledge of ITSM Service Now;
• Bachelor’s degree in Computer Science or a related field;
• Strong analytical skills and solution-oriented mindset;
• Good communication skills and team spirit.
  

Nice to Have:

• ServiceNow CSA certification
• ITIL Foundation