ServiceNow Consultant (Lisbon- Hybrid)

Claranet limited; Lisboa; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Salary package

Professional growth

Training opportunities

Job summary

Claranet Limited in Lisbon seeks a ServiceNow HRSD Specialist to configure, customize, and integrate HRSD solutions. You will design workflows, manage Employee Center, Case Management, Lifecycle Events, and ensure ITIL-aligned governance.

Collaborate with HR, IT, and business stakeholders on automation, REST/SOAP integrations, and platform optimization to drive digital transformation and improve employee experiences.

Qualifications

• Proven experience with ServiceNow HRSD module.
• Experience implementing Employee Center, Case Management and Lifecycle Events.
• Designing and supporting REST and SOAP API integrations.
• Strong ITIL knowledge and process governance.
• Analytical and problem-solving mindset.
• Ability to work in cross-functional teams.
• Advanced English (written and spoken).

Responsibilities

• Configure, customize, and maintain ServiceNow HRSD solutions (Employee Center, Case Management, Lifecycle Events).
• Analyze requirements and translate them into scalable ServiceNow solutions.
• Design and optimize workflows, automations, and integrations with ERP, AD, and collaboration tools.
• Implement and manage HR service catalogs and employee-centric processes.
• Maintain platform performance, governance, and ITIL alignment.
• Collaborate with HR, IT, and business stakeholders to drive digital transformation.

Skills

ServiceNow

HRSD

APIs REST SOAP

ITIL

Analytical skills

Cross-functional teamwork

English proficiency

IntegrationHub

Tools

REST API

SOAP API

IntegrationHub

Job description

We're fastlearners, hard workers, natural collaborators... and weMake ModernHappen!

Our ambitionis to unlock the potential of our digital world so that organisationseverywhere can innovate and thrive securely. We aim to achieve this goal bybringing together the world’s most talented people and the most powerfultechnologies, combining them to address our customers' challenges and to buildsomething stronger together.

Rightnow, we are looking for a Servicenow for a client on our Talent Team.

Your responsibilities include:

Configure, customize, andmaintain ServiceNow HR Service Delivery (HRSD) solutions, including EmployeeCenter, Case Management, and Lifecycle Events.

Analyze business and technicalrequirements, translating them into scalable and efficient ServiceNowsolutions.

Design, develop, and optimizeworkflows, automations, scripts, and integrations with enterprise systemssuchas ERP platforms, Active Directory, and collaboration tools.

Implement and manage HR servicecatalogs, request forms, and employee-centric processes.

Ensure alignment with ServiceNowbest practices and ITIL standards, maintaining platform performance, quality,and governance.

Collaborate closely with HR, IT,and business stakeholders to drive continuous process improvement and digitaltransformation initiatives.

Troubleshoot incidents, resolveplatform-related issues, and provide ongoing support to key users.

Produce and maintain technicaldocumentation, process flows, and knowledge base articles.

Contribute to the evolution ofthe HRSD platform by identifying opportunities for innovation and automation.

You must have:

Proven experience working with ServiceNow,preferably within the HR Service Delivery (HRSD) module.

Experience implementing andmanaging Employee Center, Case Management, and Lifecycle Events.

Solid experience designing andsupporting integrations using REST and SOAP APIs.

Good understanding of ITSMprocesses and ITIL best practices.

Strong analytical andproblem-solving skills with a proactive mindset.

Ability to work effectivelywithin cross-functional and multidisciplinary teams.

Advanced level of English, bothwritten and spoken.

We value:

ServiceNow Certified SystemAdministrator (CSA) certification.

ServiceNow HRSD ImplementationSpecialist certification.

Experience working oninternational projects and within multicultural environments.

Previous experience supportingpublic sector organizations or highly regulated industries.

Knowledge of additionalServiceNow modules such as ITSM, CSM, Service Portal, and IntegrationHub.

Experience with HR digitaltransformation and process automation initiatives.

Ability to mentor team membersand contribute to technical leadership activities.

A continuous improvementmindset, with a strong focus on innovation and business value delivery.

We offer:

• Integration into a dynamic and motivated team toperform the role.
  
• Additional training.
  
• Salary package in line with the responsibilitiesof the role.
  
• Professional growth and career developmentopportunities.