ServiceNow Administrator

Adentis Portugal; Lisboa; Hybrid; EUR 40,000 - 70,000; Full time

Benefits offered by this job

Work-life balance

Flexible schedule

Health benefits

Discount programs

Professional development

Performance reviews

Career progression

Job summary

Adentis Portugal is seeking a ServiceNow Administrator to configure, administer, and optimize the ServiceNow platform across ITSM modules. You will manage CMDB, Discovery, and Service Catalog, while handling API integrations (REST/SOAP) and ensuring security and upgrades.

ITIL knowledge and a ServiceNow CA admin cert are required, with EU citizenship or Portuguese visa. Office presence 1–2x weekly is expected.

Qualifications

• Experience as ServiceNow Administrator with core ITSM modules.
• Experience with API integrations (REST/SOAP).
• Knowledge of ServiceNow CMDB, Discovery, and Service Catalog.
• ITIL understanding and experience with upgrades and cloning.
• ServiceNow Certified System Administrator is mandatory.
• EU citizenship or Portuguese working visa is required.
• Willingness to work from the office once or twice a week.

Responsibilities

• Configure and administer the ServiceNow platform for performance, stability, and functionality.
• Implement and maintain Incident, Problem, Change, CMDB, Knowledge, and Service Catalog modules.
• Manage user access, roles, and groups securely.
• Monitor health, perform upgrades, and apply patches.
• Support integrations with REST/SOAP APIs.
• Collaborate with stakeholders to gather requirements and translate to ServiceNow solutions.
• Document configurations and update internal knowledge base.

Skills

ServiceNow Administrator

REST/SOAP APIs

CMDB/Discovery/Service Catalog

ITIL knowledge

System upgrades/instance cloning

Problem solving

Communication skills

Stakeholder management

ServiceNow Certified System Admin

EU citizenship or Portuguese visa

Office presence 1–2x weekly

Job description

With just over 9 years of experience in the Portuguese market, we share our DNA with more than 200 workers and position our offer according to 3 lines of service:

• Strategy (Outsourcing, NeXel, Team as a Service, Tech Academies);
• Nearshore.

In ADENTIS, we focus on PEOPLE. This is our emotional salary:

• Great Work-Life balance;
• Very flexible organizational routine;
• Health benefits (for you and your family);
• Over 300 protocols to offer you great discounts in different areas;
• Continuous professional development sponsored by our Training and Certification Department;
• Regular feedback on your performance through a personalized plan;
• Comprehensive career plan and progression involving assertive performance reviews.

Responsibilities:

• Configure and administer the ServiceNow platform, ensuring performance, stability, and functionality
• Implement and maintain modules such as Incident, Problem, Change, CMDB, Knowledge, and Service Catalog
• Manage user access, roles, and groups in compliance with security best practices
• Monitor system health, perform upgrades, and apply patches
• Support integrations with other tools and platforms via REST/SOAP APIs
• Collaborate with stakeholders to gather requirements and translate them into effective ServiceNow solutions
• Document configurations and update internal knowledge base

You must have:

• Proven experience as a ServiceNow Administrator, with hands-on knowledge across core ITSM modules
• Experience with platform integrations using APIs (REST/SOAP)
• Familiarity with ServiceNow CMDB, Discovery, and Service Catalog
• Understanding of ITIL principles and how they apply within ServiceNow
• Experience with system upgrades and instance cloning
• Excellent problem-solving skills and attention to detail
• Strong communication skills and ability to interact with technical and non-technical stakeholders
• ServiceNow Certified System Administrator (mandatory); additional certifications are a plus
• European Union Citizenship or Portuguese Working Visa / Portuguese Residency
• Availability to go to the office, once or twice per week

If you want to be part of a real People First organization, join us!