ServiceNow Technical Analyst

Decskill; Portugal; Híbrido; EUR 42 000 - 65 000; Tempo integral

Resumo da oferta

Decskill in Portugal is seeking a ServiceNow Technical Analyst to join our growing IT consulting team. You will work on developing and enhancing ServiceNow functionalities, driving automation, and coordinating releases across multi-team environments.

The ideal candidate has strong experience with ITSM/ITOM on ServiceNow, API integrations (REST/SOAP), and knowledge of Directory Services, Terraform, Ansible, and Kubernetes. Excellent communication and a proactive mindset are essential.

Qualificações

• Strong experience with ServiceNow ITSM/ITOM is mandatory.
• Experience in system integrations via REST or SOAP APIs is required.
• Knowledge of Directory Services (Active Directory, Azure AD, LDAP).
• Exposure to DevOps tools: Terraform, Ansible, Kubernetes is a plus.
• Database knowledge with SQL and ITIL framework understanding.

Responsabilidades

• Develop and enhance ServiceNow platform functionalities (forms, workflows, portals).
• Drive automation initiatives for support, deployment, and monitoring activities.
• Coordinate releases ensuring quality, timelines, and proper testing.
• Support ServiceNow upgrades and implementation of new features.
• Collaborate with internal teams and external partners to gather requirements.
• Design and implement integration solutions across systems.
• Produce documentation related to developments and automation scripts.

Conhecimentos

Communication skills

Proactive mindset

Autonomous

Team collaboration

ITIL understanding

Ferramentas

ServiceNow

REST / SOAP APIs

Terraform

Ansible

Kubernetes

SQL

Active Directory/Azure AD/LDAP

Descrição da oferta de emprego

We are growing. And we are looking for talented people.

At Decskill, we believe that technological excellence is driven by human talent.

We are an IT consulting company with more than 10 years of consolidated experience in the market, focused on building long-term relationships with both our clients and our people. Today, we are a community of over 800 professionals, working from Lisbon, Porto, and Madrid, contributing to impactful technology initiatives.

As part of the Astek Group, we combine a strong local culture with a global presence, being active in around 23 countries across 4 continents. This allows us to offer an international context, diverse challenges, and long-term career opportunities, while staying close to our teams.

We would like to meet a ServiceNow Technical Analyst!

Responsibilities:

• Develop and enhance ServiceNow platform functionalities (forms, workflows, portals).


• Drive automation initiatives for support, deployment, and monitoring activities.


• Coordinate releases ensuring quality, timelines, and proper testing.


• Support ServiceNow upgrades and implementation of new features.


• Collaborate with internal teams and external partners to gather requirements.


• Design and implement integration solutions across systems.


• Produce documentation related to developments and automation scripts.

Requirements:

• Strong experience with ServiceNow (ITSM / ITOM mandatory).


• Experience in system integrations (REST / SOAP APIs).


• Knowledge of Directory Services (Active Directory, Azure AD, LDAP).


• Infrastructure / DevOps exposure: Terraform, Ansible, Kubernetes (nice to have).


• Database knowledge (SQL).


• Understanding of ITIL framework.


• Good communication skills and ability to obtain results from other teams.


• Autonomous and problem solver.


• Autonomous and proactive mindset.


• Ability to work in a multi-team environment (offshore / nearshore / onsite).


• Structured and documentation-oriented.

Are you looking for an environment that values curiosity and commitment? Here, your contribution has real impact and individual growth is taken seriously.

What you can expect from us

• Long-term projects with national and international context.


• Opportunities to grow technically and professionally.


• A people-first culture, focused on transparency and trust.


• Teams that value ownership, collaboration and stability.

At Decskill, we are committed to equal opportunities and non-discrimination. We promote a culture of diversity and inclusion, where recruitment and career progression are based solely on talent, regardless of age, gender, ethnicity, race, nationality, or any other form of discrimination incompatible with human dignity.