Service Operations Manager – Hybrid (Lisbon)

Match Profiler; Lisboa; Híbrido; EUR 45 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Onboarding support

Continuous feedback

Collaborative team

Professional development

Discount network

Social events

Resumo da oferta

Match Profiler is seeking a Service Operations Manager to join our hybrid team in Lisbon. You will coordinate service delivery, oversee change management, and ensure risk assessments are accurate and up to date.

Requirements include 3 years of experience with digital solutions, proficiency in ServiceNow, ITIL knowledge, advanced English writing, and strong Excel skills. We offer careful onboarding, continuous feedback aligned with your goals, a collaborative team, social events, and access to a

Qualificações

• 3 years working experience with digital solutions.
• Proficiency in ServiceNow.
• Experience in service management delivery.
• Experience in Microsoft Excel & Office.
• ITIL certification / knowledge.
• Experience in creation & updating documentation.
• Ensuring accurately risk assessment.
• Development of changes authorization framework and change schedule management.
• Agile development methodology (preferred certifications).
• English fluent with advanced writing skills.

Conhecimentos

Digital solutions experience

English writing

Communication

Teamwork

Proactivity

Time management

Ferramentas

ServiceNow

Excel

Descrição da oferta de emprego

Match Profiler is an Information Systems consultancy with over 25 years of experience in the national and international technology market.

We believe in challenging and motivating projects, driven by multidisciplinary and agile teams - and we are looking for those who want to grow with us.

With a close-knit approach, we develop solutions that drive business growth with innovation, trust and security.

If you aspire to a career that challenges you daily and allows you to make a real impact - this opportunity is for you.

We are currently strengthening the team of one of our clients with the following profile:

Service Operations Manager - Hybrid (Lisbon)

What we are looking for

Hard skills

• 3 years working experience with digital solutions


• Proficiency in ServiceNow


• Experience on service management delivery


• Experience in Microsoft Excel & Office


• ITIL certification / knowledge


• Experience in creation & updating documentation


• Ensuring accurately risk assessment


• Development of changes authorization framework and change schedule management


• Agile development methodology (pref. with certifications)


• English fluent with advanced writing skills

Soft skills

• Good communication


• Team spirit


• Proactivity


• Time management

What we have to offer

• Careful onboarding and close support from day one


• Continuous feedback aligned with your professional goals


• An accessible and collaborative team ready to support each individual's journey


• A close-knit environment where idea sharing and personal development are valued


• Access to a network of partnerships offering exclusive discounts on health, wellness, travel, culture, gastronomy, leisure and much more


• Social events and initiatives that strengthen team spirit