ServiceNow CMDB Administrator

ITDS; Lisboa; Hybrid; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Lisbon-based role

Job summary

ITDS in Lisbon offers a hybrid Senior ServiceNow CMDB Administrator role shaping ITSM and CMDB health. You will manage data integrity, optimize configurations, and lead automation initiatives across the ServiceNow platform. Excellent problem-solving and stakeholder collaboration are essential in this dynamic environment.

Ideal candidates have 4+ years in ServiceNow administration with CMDB/ITSM focus, ITIL knowledge, and strong English communication. CSA and CMDB/ITOM certs are a plus.

Qualifications

• 4+ years in ServiceNow administration, CMDB and ITSM.
• Proven configuration, deployment and troubleshooting experience.
• Knowledge of ITIL workflows and ITSM best practices.
• English fluency required.
• CSA certification is a plus.

Responsibilities

• Manage and optimize the ServiceNow CMDB for data accuracy and health.
• Review configurations, attributes, CIs, groups, and workflows to improve performance.
• Configure CMDB to support ITSM deployments and operations.
• Collaborate with stakeholders to improve processes and drive continuous improvement.
• Implement automation to increase efficiency and reduce manual work.
• Maintain technical documentation and ensure best-practice compliance.
• Coordinate upgrades, manage permissions, and monitor performance.
• Troubleshoot issues and ensure system stability.
• Set up alerts, reports, and schedules for proactive management.
• Develop data load templates and train business users.

Skills

ServiceNow CMDB

ServiceNow ITSM

ITIL standards

Troubleshooting

Analytical skills

English fluency

Education

CSA certification

CMDB Fundamentals

ITOM/Discovery certs

Job description

Unleash the power of ServiceNow — lead digital transformation in Configuration and ITSM excellence!

Lisbon-based opportunity with hybrid work model.

As a Senior ServiceNow CMDB Administrator, you will be working for our client, a forward-thinking leader in IT Service Management and Cloud solutions. Your expertise will drive the health, configuration, and continuous improvement of the ServiceNow platform, shaping efficient IT workflows and innovative processes. This role offers the chance to influence enterprise IT landscapes and advance your career in a dynamic environment.

Your main responsibilities:

• Manage and optimize the ServiceNow CMDB, ensuring data accuracy, consistency, and health.
• Review existing system configurations, including attributes, CIs, groups, and workflows, to enhance performance.
• Prepare and configure the CMDB to support effective ITSM deployment and operational excellence.
• Collaborate with stakeholders to improve business processes and lead continuous improvement initiatives.
• Propose and implement automation solutions to increase efficiency and reduce manual efforts.
• Maintain comprehensive technical documentation and ensure compliance with best practices.
• Coordinate system upgrades, manage permissions, and implement updates while maintaining instance performance.
• Troubleshoot and resolve operational issues, ensuring system stability.
• Set up system notifications, alerts, reports, and schedules to support proactive management.
• Develop and manage data load templates and provide process training to business owners.

You’re ideal for this role if you have:

• Minimum of 4 years of experience in ServiceNow administration, particularly with CMDB and ITSM.
• Expertise in ServiceNow configuration, management, and deployment, with strong troubleshooting skills.
• Knowledge of ServiceNow ITSM workflows, best practices, and ITIL standards.
• Strong analytical skills combined with excellent communication and interpersonal abilities.
• ServiceNow CSA certification is a plus.
• Fluency in English (fluent command required).

It is a strong plus if you have:

• ServiceNow CMDB Fundamentals certification.
• Experience with Infrastructure and ITOM modules.
• CIS Discovery and Service Mapping certifications.

Eligibility to work in:

• Only candidates with an existing legal right to work in Europe will be considered for this role.