Senior ServiceNow CMDB & ITSM Lead – Hybrid (Lisbon)

Itds Portugal; Almada; Hybrid; EUR 48,000 - 75,000; Full time

Job summary

ITDS Portugal is seeking an experienced ServiceNow Administrator to lead CMDB and ITSM initiatives in a Lisbon-based role with hybrid work options. You will optimize configurations, workflows, data loads, and reporting to support proactive IT operations.

As a key collaborator, you will work with stakeholders to improve business processes, implement automation, maintain documentation, and ensure best-practice compliance across the platform. English fluency required.

Qualifications

• Minimum of 4 years of ServiceNow administration experience (CMDB and ITSM).
• Strong ServiceNow configuration, management, and deployment skills.
• Knowledge of ServiceNow ITSM workflows, ITIL best practices.
• Excellent analytical and communication skills.
• CSA certification is a plus.
• Fluency in English.

Responsibilities

• Manage and optimize the ServiceNow CMDB, ensuring data accuracy, consistency, and health.
• Review existing configurations, attributes, CIs, groups, and workflows to enhance performance.
• Prepare and configure the CMDB to support effective ITSM deployment and operational excellence.
• Collaborate with stakeholders to improve business processes and lead continuous improvement initiatives.
• Propose and implement automation solutions to increase efficiency and reduce manual effort.
• Maintain comprehensive technical documentation and ensure compliance with best practices.
• Coordinate system upgrades, manage permissions, and implement updates while maintaining instance performance.
• Troubleshoot and resolve operational issues, ensuring system stability.
• Set up system notifications, alerts, reports, and schedules to support proactive management.
• Develop and manage data load templates and provide process training to business owners.

Skills

ServiceNow CMDB

ITSM

Configuration management

Troubleshooting

Stakeholder communication

Fluent English

Job description

ITDS Portugal is seeking an experienced ServiceNow Administrator to lead CMDB and ITSM initiatives in a Lisbon-based role with hybrid work options. You will optimize configurations, workflows, data loads, and reporting to support proactive IT operations.

As a key collaborator, you will work with stakeholders to improve business processes, implement automation, maintain documentation, and ensure best-practice compliance across the platform. English fluency required.