ServiceNow Technical Lead

ITDS; Lisboa; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

ITDS in Lisbon offers a hybrid model for a ServiceNow Technical Lead role. You will own the technical direction of the ServiceNow platform, set development standards and mentor the team, working closely with stakeholders and project managers.

You will lead design and development of ServiceNow solutions, review upgrades, and drive best practices across ITSM modules, catalog development and integrations.

Qualifications

• 3+ years in a ServiceNow Technical Lead role; hands-on governance and delivery.
• Expertise designing, implementing and administering ServiceNow solutions.
• Expertise in ITSM modules: Incident, Problem, Change, Request and Catalog.
• Deep knowledge of Flow Designer, IntegrationHub, Business Rules, UI Policies and Catalog development.
• Experience building integrations via REST, SOAP, MID Server and IntegrationHub.

Responsibilities

• Define and maintain the technical architecture of the ServiceNow platform.
• Lead design, configuration and development of ServiceNow solutions per best practices.
• Review designs and customisations for scalability, maintainability and upgrades.
• Provide technical leadership and mentoring to developers and admins.
• Design complex workflows, Service Catalog items, integrations and platform automations.
• Translate requirements into robust technical solutions with business stakeholders.
• Review upgrades and assess impact on customisations and integrations.
• Reduce technical debt and oversee documentation.

Skills

ServiceNow Technical Lead

ServiceNow design and implementation

ITSM modules: Incident, Problem,Change

Flow Designer, IntegrationHub, SCRIPTS

REST APIs, SOAP, MID Server, IntegrHub

Platform architecture and data model

ITIL best practices

Leadership and mentoring

ServiceNow CSA and CAD certs

Job description

Unleash innovation — lead the future of ServiceNow platform excellence!

Lisbon-based opportunity with hybrid work model.

As a ServiceNow Technical Lead, you will be working for our client, a leader in the Financial Services industry. You will own the technical direction of their ServiceNow platform, define development standards, support solution design and mentor the development team, working closely with business stakeholders, process owners, architects and project managers.

Your main responsibilities:

• Define and maintain the technical architecture of the ServiceNow platform.
• Lead the design, configuration and development of ServiceNow solutions in line with best practices and platform governance.
• Review and validate technical designs, configurations and customisations for scalability, maintainability and upgrade readiness.
• Provide technical leadership and mentoring to ServiceNow developers and administrators.
• Design complex workflows, Service Catalog items, integrations and platform automations.
• Translate functional requirements into robust technical solutions with business stakeholders.
• Review platform upgrades and assess their impact on existing customisations and integrations.
• Reduce technical debt and oversee technical documentation.

You're ideal for this role if you have:

• At least 3 years of experience in a similar ServiceNow Technical Lead role.
• Expertise in designing, implementing and administering ServiceNow solutions.
• Expertise in ITSM modules: Incident, Problem, Change, Request Management and Service Catalog.
• Deep knowledge of Flow Designer, IntegrationHub, Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, Notifications and Catalog development.
• Experience designing integrations using REST APIs, SOAP, MID Server and IntegrationHub.
• Solid understanding of ServiceNow platform architecture, data model, security model and upgrade strategy.
• Knowledge of ServiceNow delivery and ITIL best practices.
• Proven leadership and mentoring abilities.
• ServiceNow CSA and CAD certifications.

It is a strong plus if you have:

• Knowledge of CMDB, ITOM or infrastructure.
• ServiceNow CIS-ITSM or ITIL Foundation certification.

Eligibility for the role:

Only candidates with an existing legal right to work in Portugal will be considered for this role.