Servicedesk (Hybrid -Miraflores)

Claranet limited; Oeiras; Híbrido; EUR 18 000 - 24 000; Tempo integral

Resumo da oferta

Zohorecruit in Portugal is seeking a Service Desk professional to support Windows environments, manage AD accounts, and assist end users. You will troubleshoot software/hardware and collaborate with teams to keep IT services running smoothly.

The role focuses on user account creation, remote support, and maintaining documentation. This is a great entry into a dynamic team with ongoing training opportunities.

Qualificações

• Experience supporting Office and Windows environments.
• Experience with software and hardware troubleshooting.
• Experience creating user accounts (Active Directory) and email accounts.
• Knowledge of Microsoft Operating Systems.
• Remote access support for end-user troubleshooting.
• Excellent customer communication and conflict management skills.
• ITIL course and/or certification (valued).
• Ability to produce documentation and procedures for knowledge transfer to other teams.

Responsabilidades

• Creation and management of user accounts in Active Directory.
• Provide technical support to users in Windows.
• Perform software and hardware troubleshooting, ensuring quick issue resolution.
• Install, configure, and maintain IT equipment and devices.
• Create, manage, and maintain user accounts in Active Directory and corporate email accounts.
• Support basic systems administration and access management activities.
• Monitor system performance and ensure operational continuity of IT services.
• Document technical procedures and maintain support incident records.
• Collaborate with internal teams in implementing and improving technological solutions.

Conhecimentos

Office/Windows support

Remote support

Customer service

Microsoft Operating Systems

Troubleshooting

Documentation

Formação académica

ITIL certification

Ferramentas

Active Directory

Email setup

Descrição da oferta de emprego

We'refast learners, hard workers, natural collaborators... and weMakeModern Happen!

Ourambition is to unlock the potential of our digital world so that organisationseverywhere can innovate and thrive securely. We aim to achieve this goal bybringing together the world’s most talented people and the most powerfultechnologies, combining them to address our customers' challenges and to buildsomething stronger together.

Right now, we are looking for a Servicedesk for a client on ourTalent Team.

Your responsibilities include:

• Creation and management of useraccounts in Active Directory (AD)
• Provide technical support to usersin Windows;
• Perform software and hardwaretroubleshooting, ensuring quick issue resolution and minimizing operationalimpact;
• Install, configure, and maintain ITequipment and devices;
• Create, manage, and maintain useraccounts in Active Directory and corporate email accounts;
• Support basic systems administrationand access management activities;
• Monitor system performance andensure the operational continuity of IT services;
• Document technical procedures andmaintain support incident records;
• Collaboratewith internal teams in the implementation and continuous improvement oftechnological solutions.

You must have:

• Experience supporting Office andWindows environments;
• Experience with software andhardware troubleshooting;
• Experience creating user accounts(Active Directory) and email accounts;
• Knowledge of Microsoft OperatingSystems;
• Remote access support for end-usertroubleshooting;
• Aptitude for Helpdesk/customersupport;
• ITIL course and/or certification(valued);
• Ability to produce documentation andprocedures for knowledge transfer to other teams;
• Documentation of new procedures;
• Updating existing procedures;
• Excellent customer communicationskills as well as good conflict management;

We offer:

• Integration into a dynamic andmotivated team for the performance of the role.
• Additional training.
  
• Salary package according to the roleperformed.