Service Representative (English-speaking) - Cash App Services

Concentrix; Lisboa; Vor Ort; EUR 25.000 - 35.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Performance bonus

Full paid training

Career development programs

Zusammenfassung

Concentrix is seeking a Service Representative in Lisbon, Portugal, to support clients in the finance area. The role involves assisting customers with app-related issues and providing a positive customer experience. Candidates should have strong English proficiency, experience in customer service, and troubleshooting skills. The position offers full-time with competitive salary, performance bonuses, and career development programs.

Qualifikationen

• High level of English proficiency is essential.
• Strong analytical skills to address customer queries.
• Experience with mobile applications and digital payments.

Aufgaben

• Provide assistance via phone, email, and chat.
• Resolve app-related issues and guide users.
• Ensure a positive customer experience and escalate complex issues.

Kenntnisse

High level of English (oral and written)

Strong analytical and troubleshooting skills

Familiarity with mobile apps and digital payments

Ability to understand customer concerns

Previous experience in customer service

Jobbeschreibung

Job Title

Service Representative (English-speaking) - Cash App Services

Job Description

Customer Service Representative based in Lisbon, Portugal (On-Site). You will support the client’s finance areas, ensuring client guidelines, promoting service improvements, and providing assistance to all users.

What You Will Do In This Role

• Provide assistance through phone, email, chat, or social media platforms.
• Answer questions about features, functionality, and account setup.
• Help customers resolve app-related technical issues, such as login errors or payment delays.
• Guide users through the account creation or identity verification process.
• Build and maintain a positive customer experience by being empathetic and professional.
• Escalate unresolved or complex issues to higher-level support or technical teams.

Your Qualifications

• High level of English (oral and written).
• Strong analytical and troubleshooting skills to resolve customer queries effectively.
• Familiarity with mobile apps, digital payments, and online platforms.
• Ability to understand customer concerns fully and provide appropriate solutions.
• Previous experience in customer service, support roles, or call centers is preferred.

What’s In It For You

• Full-time with indefinite contracts (negotiable depending on your experience and our client’s needs).
• Competitive salary and performance bonus.
• Central location in Lisbon, Portugal.
• Bring-a-friend (referral) bonus opportunities.
• Full paid training on the company and the project you’ll be working on.
• Career development programs.

Eligibility to Work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Equal Opportunity Employer

We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.