Service Representative (English-Speaking) - Cash App Services

Concentrix Portugal; Lisboa; In loco; EUR 18.000 - 24.000; Tempo pieno

Vantaggi offerti da questo lavoro

Full paid training

Career development programs

Central location in Lisbon, Portugal

Referral bonus opportunities

Descrizione del lavoro

Concentrix Portugal in Lisbon is seeking a Customer Service Representative to support our client's finance areas on-site. You will handle inquiries via phone, email, chat, and social platforms with a focus on delivering first‑class service.

The role offers a full-time contract, paid training, career development programs, and a central Lisbon location. English proficiency and strong problem-solving are essential; previous customer service experience is a plus.

Competenze

• Strong English (oral and written) communication.
• Experience in customer service or call centers.
• Familiar with mobile apps and online payments.

Mansioni

• Provide assistance through phone, email, chat, or social media.
• Answer questions about features and account setup.
• Resolve app-related issues and guide verification.
• Escalate complex issues to higher support.

Conoscenze

Fluent English

Analytical skills

Troubleshooting

Descrizione del lavoro

If you’re looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site)you will make use of your skills, supporting our client's different areas of finance. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.

Career growth and personal development
We’ll give you all the training, cutting‑edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Customer Service Representative, you will:

• - Provide assistance through phone, email, chat, or social media platforms.
• - Answer questions about features, functionality, and account setup.
• - Help customers resolve app‑related technical issues, such as login errors or payment delays.
• - Guide users through the account creation or identity verification process.
• - Build and maintain a positive customer experience by being empathetic and professional.
• - Escalate unresolved or complex issues to higher‑level support or technical teams.

Your qualifications

Concentrix is a great match if you:

• - Have a High level of English (Oral and written)
• - Have strong analytical and troubleshooting skills to resolve customer queries effectively.
• - Are Familiar with mobile apps, digital payments, and online platforms.
• - Have the ability to understand customer concerns fully and provide appropriate solutions.
• - Previous experience in customer service, support roles, or call centers is often preferred.

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• - Full‑time with indefinite contracts (negotiable depending on your experience and our client's needs)
• - Competitive salary and performance bonus
• - Central location in Lisbon,Portugal
• - Bring‑a‑friend (referral) bonus opportunities
• - Full paid training on the company and the project you'll be working on
• - Career development programs

Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game‑changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal‑opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.