Service Representative (Spanish-speaking) - Cash App Services

Concentrix; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary and performance bonus

Full paid training

Career development programs

Bring-a-friend bonus opportunities

Resumo da oferta

Concentrix seeks a Spanish-speaking Customer Service Representative for its Cash App Services team in Lisbon, Portugal. This on-site role involves assisting customers through various communication channels, resolving technical issues, and promoting a positive customer experience. Candidates should be fluent in Spanish and English and have strong analytical skills. The position offers competitive salary, performance bonuses, and opportunities for career development and training.

Qualificações

• High level of Spanish and fluency in English is essential.
• Strong analytical skills to resolve customer queries effectively.
• Previous experience in customer service or call centers preferred.

Responsabilidades

• Assist customers through phone, email, chat, or social media.
• Answer questions about features and account setup.
• Help resolve app-related technical issues.
• Guide users through account creation or identity verification.
• Build and maintain a positive customer experience.
• Escalate complex issues to higher-level support.

Conhecimentos

Fluency in Spanish (oral and written)

Fluency in English (C1)

Analytical and troubleshooting skills

Familiarity with mobile apps and digital payments

Customer service experience

Descrição da oferta de emprego

Job Title

Service Representative (Spanish-speaking) - Cash App Services

Job Description

If you’re looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On‑Site) you will make use of your skills, supporting our client’s different areas of finance and be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.

Career Growth and Personal Development

We’ll give you all the training, cutting‑edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

• Provide assistance through phone, email, chat, or social media platforms.
• Answer questions about features, functionality, and account setup.
• Help customers resolve app‑related technical issues, such as login errors or payment delays.
• Guide users through the account creation or identity verification process.
• Build and maintain a positive customer experience by being empathetic and professional.
• Escalate unresolved or complex issues to higher‑level support or technical teams.

Your Qualifications

• High level of Spanish (oral and written) and fluency in English (C1).
• Strong analytical and troubleshooting skills to resolve customer queries effectively.
• Familiar with mobile apps, digital payments, and online platforms.
• Ability to understand customer concerns fully and provide appropriate solutions.
• Previous experience in customer service, support roles, or call centers is often preferred.

What’s In It For You

• Full‑time with indefinite contracts (negotiable depending on your experience and our client’s needs)
• Competitive salary and performance bonus
• Central location in Lisbon, Portugal
• Bring‑a‑friend (referral) bonus opportunities
• Full paid training on the company and the project you’ll be working on
• Career development programs

Equal‑Opportunity Employer

We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to Work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.