Global Sales Orders & Fulfillment Specialist

L584 VTV PORTUGAL, UNIPESSOAL LDA; Lisboa; On-site; EUR 32,000 - 52,000; Full time

Job summary

Vantiva in Lisbon is seeking a Sales Support Orders Administrator to handle Order-To-Cash transactions in SAP and respond to customer inquiries with professionalism.

You will manage sales orders, coordinate fulfillment, and liaise with internal stakeholders to ensure timely delivery and accurate data reporting. Fluency in English is required; knowledge of French or Mandarin is a plus, with 5+ years in customer service/order processing.

Qualifications

• Diploma or higher in any discipline.
• At least 5 years of working experience in Customer Service/Order Processing.
• Solid SAP (PS4/P41) experience is mandatory; proficiency in MS Excel.
• Self-motivated, well-organised, independent and sense of responsibilities.

Responsibilities

• Handle Order-To-Cash transactions in SAP & other systems and respond to customer enquiries in a timely and professional manner
• Sales order processing and fulfilment.
• Follow up order delivery schedule, shipping and delivery arrangement
• Liaison with internal stakeholders, factories, suppliers and customers on sales enquiry, material availability and delivery lead time to drive for excellent customer services level
• Maintain system data accuracy and conduct various analysis reports for management review
• Participate in regular customer and supplier review meetings, providing order status updates and ensuring all required reports are delivered accurately and in a timely manner
• Perform ad-hoc assignments as assigned

Skills

MS Excel

Fluent English

Customer service

Multicultural teamwork

English proficiency

Education

Diploma or higher in any discipline

Tools

SAP

Job description

Vantiva in Lisbon is seeking a Sales Support Orders Administrator to handle Order-To-Cash transactions in SAP and respond to customer inquiries with professionalism.

You will manage sales orders, coordinate fulfillment, and liaise with internal stakeholders to ensure timely delivery and accurate data reporting. Fluency in English is required; knowledge of French or Mandarin is a plus, with 5+ years in customer service/order processing.