Service Desk Technician - Windows, AD & ITSM Support

Claranet Limited; Braga; Presencial; EUR 22 000 - 28 000; Tempo integral

Resumo da oferta

Claranet Limited is seeking a Service Desk Technician to join our team based in Lisbon (Sintra). You will handle desktop management, user account changes in Active Directory, and remote issue resolution while ensuring secure network operations.

The role requires fluency in Portuguese and English, with Spanish being an asset, and hands-on experience with Windows/MacOS, Office, and Active Directory. On-site support at the Sintra HQ and after-hours on-call duties are included.

Qualificações

• Fluency in Portuguese, English (and Spanish valued).
• Experience with Windows and MacOS troubleshooting/installation.
• Experience with Microsoft Office suite troubleshooting/installation.
• Management of users and groups in Active Directory.
• Access/permissions management in Microsoft Fileshare.
• Hardware and peripherals troubleshooting and installation.
• Knowledge of networking troubleshooting is valued.
• Experience with CMDB assets.
• Knowledge of remote access tools/ITSM tools.
• Onsite support at customer HQ (Sintra).
• On-call support out of hours.

Responsabilidades

• Troubleshoot and monitor software/hardware in Desktop Management environments.
• Implement user account changes in Windows AD and email systems.
• Resolve microinformatics issues remotely.
• Diagnose problems in networks and systems or operating faults.

Conhecimentos

Portuguese

English

Spanish

Ferramentas

Windows

MacOS

Microsoft Office

Active Directory

Fileshare

CMDB

ITSM tools

Remote access tools

Descrição da oferta de emprego

Claranet Limited is seeking a Service Desk Technician to join our team based in Lisbon (Sintra). You will handle desktop management, user account changes in Active Directory, and remote issue resolution while ensuring secure network operations.

The role requires fluency in Portuguese and English, with Spanish being an asset, and hands-on experience with Windows/MacOS, Office, and Active Directory. On-site support at the Sintra HQ and after-hours on-call duties are included.