24/7 Service Desk Technician (Portuguese) — Hybrid, Windows & ITIL

Claranet; Almada; Híbrido; EUR 21 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

In-person onboarding

Resumo da oferta

Claranet Limited is seeking a Service Desk Technician for the Financial Services Sector in Lisbon. The role supports banking users via tickets, email, and phone, with a hybrid work model and in-person onboarding.

You will investigate incidents, manage user accounts, install software, configure printers, and document processes. Candidates should be fluent in Portuguese, punctual, reliable, and eager to learn.

Qualificações

• Fluent in Portuguese.
• Punctual and reliable.
• Eager to learn.
• Experience supporting banking users is a plus.
• Willingness to work in a hybrid setup.

Responsabilidades

• Investigate incidents and resolve user issues.
• Manage user accounts and access.
• Install software and configure printers.
• Document IT processes and solutions.
• Provide courteous support to banking users via tickets, email, and phone.

Conhecimentos

Portuguese fluency

Windows OS

Active Directory

ITIL Pro

Descrição da oferta de emprego

Claranet Limited is seeking a Service Desk Technician for the Financial Services Sector in Lisbon. The role supports banking users via tickets, email, and phone, with a hybrid work model and in-person onboarding.

You will investigate incidents, manage user accounts, install software, configure printers, and document processes. Candidates should be fluent in Portuguese, punctual, reliable, and eager to learn.