Service Desk Technician (Sintra)

Claranet Portugal; Sintra; On-site; EUR 18,000 - 24,000; Full time

Job summary

Claranet Portugal is seeking a Service Desk Technician to join our Lisbon-area team. You will troubleshoot desktop hardware/software, manage user accounts in Windows Active Directory, and diagnose network/system issues. The role is based on-site in Lisbon (Sintra) with on-call support as needed.

The ideal candidate has fluency in Portuguese and English, plus experience with Office 365 and ITSM tools. Remote access knowledge and CMDB asset management are valued.

Qualifications

• Fluency in Portuguese.

Responsibilities

• Proceeds to troubleshoot, control and monitor software and hardware in our Desktop Management environments.
• Implements requests for user account changes in Windows domain Active Directory and email management systems.
• Diagnosis of problems occurring in the network and in systems or operating faults.

Skills

Portuguese

English

Spanish (valued)

Windows troubleshooting

MacOS troubleshooting

Office 365 management

Active Directory

File share permissions

Networking basics

CMDB assets management

Remote access tools

ITSM tools

Onsite support

On-call support

Tools

Windows

MacOS

Active Directory

Office 365

ITSM tools

CMDB

Job description

We're fast learners, hard workers, natural collaborators... and we Make Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely.

We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

Right now, we are looking for a Service Desk Technician to integrate our internal, based in Lisbon (Sintra).

Your responsibilities include:

• Proceeds to troubleshoot, control and monitor software and hardware in our Desktop Management environments;
• Implements requests for user account changes in Windows domain Active Directory and email management systems;
• Diagnosis of problems occurring in the network and in systems or operating faults.

Your must have:

• Fluency in portuguese;
• Fluency in English;
• Fluency in Spanish (valued);
• Experience in Windows operating systems and MacOS (troubleshooting & installation);
• Experience in Office 365 management (users, mailboxes, distribution lists, licencing, policies, etc);
• Experience in Microsoft Office application environments (troubleshooting & installation);
• Management of users and groups in Active Directory;
• Access and permissions management in Microsoft Fileshare;
• Hardware and peripherals (Troubleshooting, software and hardware installation);
• Knowledge of networking troubleshooting and configuration (valued);
• Experience in managing CMDB assets;
• Remote access tools knowledge \ ITSM tools;
• Onsite support at the customer's HQ (municipality of Sintra);
• On call support availability (out of work hours).

We Value:

• ITIL awareness and practice (We value certifications);
• Dynamism and initiative;
• High sense of responsibility;
• Ability to analyse and solve problems;
• Ability to prioritise tasks based on importance and urgency;
• Easy interpersonal relationship and team spirit.