Deskside Support Technician

Claranet limited; Porto; Híbrido; EUR 15 000 - 21 000; Tempo integral

Resumo da oferta

Claranet is seeking a Deskside Support Technician to join our internal team in Porto. You will be responsible for installing, monitoring, and supporting software and hardware in Desktop Management environments, with a focus on hands-on client-site and remote assistance.

Ideal candidates will have experience with Windows and MacOS troubleshooting, Office 365 management, and Active Directory administration, plus CMDB asset management and knowledge of ITSM tools.

Qualificações

• Fluency in portuguese (mandatory).

Responsabilidades

• Install, control and monitor software and hardware in Desktop Management environments.
• Implement requests for user account changes in Windows Active Directory and email management systems.
• Resolve issues primarily at client premises and remotely.
• Diagnose network and system/OS faults.
• Provide hands-on support to Claranet teams at customer facilities.

Conhecimentos

Portuguese fluency

English fluency

Windows troubleshooting

MacOS troubleshooting

Office 365 administration

Active Directory management

Fileshare permissions

Networking troubleshooting

CMDB asset management

ITSM tools

Remote support

Licensing and policies

Driver's license

Ferramentas

ITSM tools

CMDB

Descrição da oferta de emprego

We're fast learners, hard workers, natural collaborators... and weMake Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely.

We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

Right now, we are looking for aDeskside Support Technicianto integrate our internal team, based in Porto.

Your responsibilities include:

• Proceeds to install, control and monitor software and hardware in our Desktop Management environments;
  
• Implements requests for user account changes in Windows domain Active Directory and email management systems;
  
• Resolves micro informatics issues primarily at the client's premises and / or remotely;
  
• Diagnosis of problems occurring in the network and in systems or operating faults;
  
• Hands and eyes to support another Claranet teams in our customer facilities.
  

You must have:

• Fluency in portuguese (mandatory);
  
• Fluency in english (valued);
  
• Experience in Windows operating systems and MacOS (troubleshooting & instalation);
  
• Experience in Office 365 management (users, mailboxs, distribution lists, licencinng, policys, etc);
  
• Experience in Microsoft Office application environments (troubleshooting & instalation);
  
• Management of users and groups in Active Directory;
  
• Access and permissions management in Microsoft Fileshare;
  
• Hardware and peripherals (Troubleshooting, software and hardware installation);
  
• Knowledge of networking troubleshooting and configuration (valued).
  
• Experience in managing CMDB assets;
  
• Remote access tools knowledge \ ITSM tools;
  
• Driving License.
  

We value:

• ITIL awareness and practice;
  
• Dynamism and initiative;
  
• High sense of responsibility;
  
• Ability to analyze and solve problems;
  
• Ability to prioritize tasks based on importance and urgency;
  
• Easy interpersonal relationship and team spirit.