Service Desk Technician

Claranet Portugal; Sintra; Presencial; EUR 22 000 - 32 000; Tempo integral

Resumo da oferta

Claranet Portugal in Lisbon is looking for a Service Desk Technician to join our internal team. You will troubleshoot and monitor software and hardware in our desktop management environment, and assist with user account changes in Windows Active Directory and email systems.

The role requires fluency in Portuguese and English, with Spanish valued; on-site support at Sintra HQ and on-call hours. You will work with ITSM tools and CMDB assets to resolve incidents efficiently.

Qualificações

• Fluency in Portuguese, English; Spanish is a plus.
• Experience with Windows and MacOS troubleshooting.
• Experience with Office 365 management (users, mailboxes, licensing, policies).
• Active Directory: user and group management.
• Networking troubleshooting knowledge is valued.
• CMDB assets management experience.
• Remote access tools and ITSM tools knowledge.
• Onsite support at the customer HQ in Sintra and on-call availability.

Responsabilidades

• Troubleshoot, control and monitor software and hardware in Desktop Management environments.
• Implement requests for user account changes in Windows domain Active Directory and email management systems.
• Diagnose problems occurring in the network and in systems or operating faults.

Conhecimentos

Portuguese fluency

English fluency

Spanish fluency (valued)

Windows troubleshooting

MacOS troubleshooting

Office 365 management

Active Directory management

Networking troubleshooting

CMDB assets management

Remote access tools knowledge

ITSM tools knowledge

Onsite support

Ferramentas

Office 365

ITSM tools

CMDB

Remote access tools

Descrição da oferta de emprego

We're fast learners, hard workers, natural collaborators... and we Make Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely.

We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

Right now, we are looking for a Service Desk Technician to integrate our internal, based in Lisbon.

Your responsibilities include:

• Proceeds to troubleshoot, control and monitor software and hardware in our Desktop Management environments;
• Implements requests for user account changes in Windows domain Active Directory and email management systems;
• Diagnosis of problems occurring in the network and in systems or operating faults.

Your must have:

• Fluency in portuguese;
• Fluency in English;
• Fluency in Spanish (valued);
• Experience in Windows operating systems and MacOS (troubleshooting & installation);
• Experience in Office 365 management (users, mailboxes, distribution lists, licencing, policies, etc);
• Experience in Microsoft Office application environments (troubleshooting & installation);
• Management of users and groups in Active Directory;
• Access and permissions management in Microsoft Fileshare;
• Hardware and peripherals (Troubleshooting, software and hardware installation);
• Knowledge of networking troubleshooting and configuration (valued);
• Experience in managing CMDB assets;
• Remote access tools knowledge \ ITSM tools;
• Onsite support at the customer's HQ (municipality of Sintra);
• On call support availability (out of work hours).

We Value:

• ITIL awareness and practice (We value certifications);
• Dynamism and initiative;
• High sense of responsibility;
• Ability to analyse and solve problems;
• Ability to prioritise tasks based on importance and urgency;
• Easy interpersonal relationship and team spirit.