Service Desk Specialist - Night Shift

Doxis; Porto; Presencial; EUR 24 000 - 32 000; Tempo integral

Resumo da oferta

Doxis Portugal is seeking a Night Shift Service Desk Specialist in Porto to keep IT systems running around the clock. You will be the trusted point of contact during off-hours, handling inquiries, providing 1st level support, and ensuring business continuity.

You’ll work with Windows and Linux environments, monitor systems, document incidents, and collaborate with cross‑functional and international teams for escalation.

Qualificações

• Experience in IT support or related field.
• Experience with international clients and collaboration.
• Solid knowledge of Windows and Linux environments.
• Knowledge of SQL or Java app servers (Wildfly, Tomcat).
• Fluent in English (written and spoken).

Responsabilidades

• Handle and qualify customer inquiries via ticketing system, email, and phone.
• Provide 1st level support (and occasional 2nd level tasks).
• Troubleshoot system issues and ensure timely resolution.
• Monitor systems and proactively identify potential issues.
• Ensure compliance with SLAs and internal processes.
• Collaborate with internal teams for escalation and resolution.
• Maintain clear documentation of incidents and solutions.

Conhecimentos

Night shift readiness

1st level support

Windows

Linux

SQL

Java app servers

Customer focus

English fluency

Formação académica

Background in IT or related field

Descrição da oferta de emprego

Are you passionate about IT support and enjoy working in a focused, quieter environment? Join our growing team in Porto as a Night Shift Service Desk Specialist and play a key role in keeping our systems running smoothly around the clock.

In this role, you’ll be the trusted point of contact during critical hours — solving technical issues, supporting users, and ensuring business continuity. Whether you're an experienced professional or looking to grow your career in IT support, this is a great opportunity to develop your skills in an international and collaborative environment.

Your Responsibilities

• Handle and qualify customer inquiries via ticketing system, email, and phone
• Provide 1st level support (and occasional 2nd level support tasks)
• Troubleshoot system issues and ensure timely resolution
• Monitor systems and proactively identify potential issues
• Ensure compliance with SLAs and internal processes
• Collaborate with internal teams for escalation and resolution
• Maintain clear documentation of incidents and solutions

Your Profile

• Background in IT, customer support, or a related field
• Experience working with international clients and able to build productive relationships
• Solid technical understanding, especially in Windows and Linux environments
• Knowledge of SQL or Java application servers (Wildfly, Tomcat)
• Strong communication skills and a customer-first mindset
• Comfortable working independently during night hours
• Eagerness to learn, develop, and expand your technical expertise
• SAP Skills are nice to have
• Fluent in English and your local language (written & spoken)

Please note that this role involves working night shifts five days per week, from 17:30 to 05:30. The shift is split into two parts, with a break in between.