Service Desk Specialist - Night Shift (L1 SAP Support)

Doxis; Portugal; Presencial; EUR 22 000 - 32 000; Tempo integral

Resumo da oferta

Doxis is seeking a Night Shift Service Desk Specialist in Portugal to keep critical IT systems running around the clock. You will handle inquiries, provide first-line support, and troubleshoot issues during night hours while maintaining service quality and incident documentation.

You'll work with Windows and Linux environments, SAP FI/MM knowledge, and SQL/Java app servers, supporting international clients and collaborating with global teams.

Qualificações

• IT or customer support background is required.
• Experience with international clients is a plus.
• Knowledge of SAP FI/MM modules is desirable.
• Strong Windows and Linux technical understanding.
• Knowledge of SQL or Java application servers (Wildfly, Tomcat).
• Excellent communication skills with a customer-first mindset.

Responsabilidades

• Handle and qualify customer inquiries via ticketing system, email, and phone.
• Provide 1st level support and occasional 2nd level tasks.
• Troubleshoot system issues and ensure timely resolution.
• Monitor systems and proactively identify potential issues.
• Ensure compliance with SLAs and internal processes.
• Collaborate with internal teams for escalation and resolution.
• Maintain clear documentation of incidents and solutions.

Conhecimentos

IT support

Customer service

English language

Night shift readiness

Local language proficiency

Formação académica

IT-related education

Ferramentas

SAP FI/MM

Windows

Linux

SQL

Java App Servers (Wildfly/Tomcat)

Descrição da oferta de emprego

Are you passionate about IT support and enjoy working in a focused, quieter environment? Join our growing team in Portugal as a Night Shift Service Desk Specialist and play a key role in keeping our systems running smoothly around the clock.

In this role, you’ll be the trusted point of contact during critical hours — solving technical issues, supporting users, and ensuring business continuity. Whether you're an experienced professional or looking to grow your career in IT support, this is a great opportunity to develop your skills in an international and collaborative environment.

Your Responsibilities

• Handle and qualify customer inquiries via ticketing system, email, and phone
• Provide 1st level support (and occasional 2nd level support tasks)
• Troubleshoot system issues and ensure timely resolution
• Monitor systems and proactively identify potential issues
• Ensure compliance with SLAs and internal processes
• Collaborate with internal teams for escalation and resolution
• Maintain clear documentation of incidents and solutions

Your Profile

• Background in IT, customer support, or a related field
• Experience working with international clients and able to build productive relationships
• Knowledge on SAP specific modules: FI / MM.
• Solid technical understanding, especially in Windows and Linux environments
• Knowledge of SQL or Java application servers (Wildfly, Tomcat)
• Strong communication skills and a customer-first mindset
• Comfortable working independently during night hours
• Eagerness to learn, develop, and expand your technical expertise
• Fluent in English and your local language (written & spoken)

Please note that this role involves working night shifts five days per week. The shift is split into two parts, with a break in between.