Global Service Desk Specialist – Hybrid in Lisbon

Claranet Portugal; Lisboa; Hybrid; EUR 30.000 - 52.000; Vollzeit

Benefits dieser Stelle

Health insurance

Meal facilities

Teambuilding

Friendly workplace

Zusammenfassung

Claranet Portugal in Lisbon seeks a Customer-focused IT Service Desk professional to join a 24/7 global support team. You will resolve incidents, fulfill service requests, and provide technical guidance across financial services, ensuring SLA compliance.

The role requires hands-on Windows 10/11, Microsoft 365, MFA, AD/Entra ID, and experience with ServiceNow; familiarity with remote tools and mobile device support is a plus.

Qualifikationen

• Minimum 3 years’ hands-on IT Service Desk or technical support experience in managed services or financial services.

Aufgaben

• Serve as primary end-user support contact for incident resolution and service requests in a global financial services environment.
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• KEY POINTS: IT Service Desk, 3+ yrs, Windows/M365, ServiceNow, 24/7 support
• <p>Claranet Portugal in Lisbon seeks a Customer-focused IT Service Desk professional to join a 24/7 global support team. You will resolve incidents, fulfill service requests, and provide technical guidance across financial services, ensuring SLA compliance.</p><p>The role requires hands-on Windows 10/11, Microsoft 365, MFA, AD/Entra ID, and experience with ServiceNow; familiarity with remote tools and mobile device support is a plus. Hybrid work in Lisbon with health insurance and development opportunities.</p>
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• Meal facilities
• Teambuilding
• Friendly workplace
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Kenntnisse

Windows OS

Microsoft 365

MFA

Active Directory

Entra ID

Remote desktop

Hardware support

Mobile devices

ITSM ServiceNow

Remote support tools

Nexthink

English B2

Office Specialist

Tools

Talkdesk

ACD/CTI

Fortinet

Netskope

VPN

UiPath

Jobbeschreibung

Claranet Portugal in Lisbon seeks a Customer-focused IT Service Desk professional to join a 24/7 global support team. You will resolve incidents, fulfill service requests, and provide technical guidance across financial services, ensuring SLA compliance.

The role requires hands-on Windows 10/11, Microsoft 365, MFA, AD/Entra ID, and experience with ServiceNow; familiarity with remote tools and mobile device support is a plus.