Customer Success Specialist - Flexible Hours Global Support

Cyncly; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible work hours

Opportunities for growth

Supportive team environment

Resumo da oferta

A global technology company in Lisbon is seeking a Customer Success Specialist to provide entry-level support. You will assist customers with troubleshooting technical issues and manage inquiries via phone and email. Applicants should have a bachelor's degree in IT or related fields, a background in customer service, and be fluent in English. This full-time position offers opportunities for personal growth in a diverse workplace, with a customer-focused approach critical for success.

Qualificações

• Ongoing or complete bachelor's degree in IT or related fields.
• Proven track record in a customer service role.
• Experience with CRM or ticket systems, preferably Zendesk.

Responsabilidades

• Offer support via phone, email, and remote access.
• Provide technical support (hardware and IT/Server/Network related) to customers.
• Document solutions in Zendesk to track history and statistics.

Conhecimentos

Technical support

Communication

Problem-solving

Teamwork

Customer service

Formação académica

Bachelor's degree in IT or related fields

Ferramentas

Zendesk

Remote support tools

Descrição da oferta de emprego

A global technology company in Lisbon is seeking a Customer Success Specialist to provide entry-level support. You will assist customers with troubleshooting technical issues and manage inquiries via phone and email. Applicants should have a bachelor's degree in IT or related fields, a background in customer service, and be fluent in English. This full-time position offers opportunities for personal growth in a diverse workplace, with a customer-focused approach critical for success.