Business Travel Consultant - Spanish - Start Date: January 2026

Navan; Lisboa; On-site; EUR 32,000 - 52,000; Full time

Job summary

A leading travel service company is seeking a Business Travel Consultant to deliver exceptional support for travelers. The ideal candidate should have over 5 years of experience in travel consulting, with fluency in Spanish and English. Responsibilities include booking management and ensuring customer satisfaction. The position offers a full-time schedule with flexible rotating shifts and is based in Portugal. Importance is placed on communication and empathy towards clients to enhance their travel experiences.

Qualifications

• 5+ years of experience as a Travel Consultant covering bookings.
• 3+ years with GDS (Sabre, Amadeus, or Galileo).
• Empathetic, professional, and excellent at communicating.
• Experience in contact center or customer-facing roles.
• Proficient with Gmail, Zendesk, Slack, and Salesforce.
• Willing to work rotating shifts, Mon-Sun, 7 AM–11 PM.

Responsibilities

• Provide top-tier travel support via chat, calls, and emails.
• Accurately handle hotel, flight, car, and rail bookings.
• Give feedback to stakeholders on goal progress.
• Accurately handle hotel, flight, car, and rail bookings.
• Guide customers in self-service options on the Navan platform and app.
• Respond promptly, meeting SLA expectations.
• Follow company and customer policies, ensuring global compliance.
• Give feedback to stakeholders on goal progress and key processes.
• Participate in team meetings on products, suppliers, and industry updates.
• Stay current on travel industry best practices.
• Maintain attendance, complete assigned training, and meet performance metrics.

Skills

Experience as a Travel Consultant

Fluency in English

Fluency in Spanish

Customer Service background

Tech Skills with tools

Ability to multitask

Excellent communication skills

Tools

Gmail

Zendesk

Slack

Salesforce

Job description

Business Travel Consultant - Spanish - Start Date: January 2026

5 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Join Navan in Powering In-Person Connections with Relentless Innovation

At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission!

As a key member of our fast-growing Travel Experience team, you'll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer‑facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly.

NOTE: Candidates must reside in Portugal for consideration, or willing to relocate. Please submit all applications in English.

What You’ll Do

• Provide top-tier travel support via chat, calls, and emails
• Maintain up-to-date knowledge on suppliers, destinations, and systems
• Quickly assess customer needs, urgency, and preferences
• Accurately handle hotel, flight, car, and rail bookings
• Guide customers in self-service options on the Navan platform and app
• Respond promptly, meeting SLA expectations
• Follow company and customer policies, ensuring global compliance
• Give feedback to stakeholders on goal progress and key processes
• Participate in team meetings on products, suppliers, and industry updates
• Stay current on travel industry best practices
• Maintain attendance, complete assigned training, and meet performance metrics

What We’re Looking For

• Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) - Mandatory
• Language: Fluency in English and Spanish - Mandatory fluency in both languages
• Customer Service: Background in contact center or customer-facing roles
• Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
• Availability: Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM
• Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
• Attitude: Empathetic, professional, and excellent at communicating verbally and in writing

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function and Industries

Management and Manufacturing, Software Development

Referrals increase your chances of interviewing at Navan by 2x