Senior ServiceNow CMDB Administrator — Hybrid (Lisbon)

act digital; Lisboa; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

On-site in Lisbon 2-3 days per week

Job summary

act digital is seeking a ServiceNow – CMDB System Administrator to own CMDB health, governance, and data integrity. You will optimize ITSM structures and drive automation across enterprise-scale platforms in Lisbon.

The role requires 5+ years in ServiceNow administration/CMDB, a Computer Science or related degree, and strong ITIL/ITSM knowledge. Hybrid work with 2–3 days on-site per week offered.

Qualifications

• Expert level CMDB administration and data governance.
• Strong understanding of ServiceNow ITSM workflows and ITIL practices.
• Excellent troubleshooting and analytical skills.

Responsibilities

• Own and maintain CMDB health and configurations to ensure data accuracy.
• Optimize CMDB structures to support ITSM workflows across change, incident, and asset management.
• Identify bottlenecks and implement automated improvements.

Skills

CMDB administration

ServiceNow ITSM

ITIL knowledge

Data governance

Automation

English proficiency

Education

Bachelor's degree in Computer Science or Information Technology

Job description

act digital is seeking a ServiceNow – CMDB System Administrator to own CMDB health, governance, and data integrity. You will optimize ITSM structures and drive automation across enterprise-scale platforms in Lisbon.

The role requires 5+ years in ServiceNow administration/CMDB, a Computer Science or related degree, and strong ITIL/ITSM knowledge. Hybrid work with 2–3 days on-site per week offered.