ServiceNow - CMDB System Administrator

act digital; Lisboa; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

On-site in Lisbon 2-3 days per week

Job summary

act digital is seeking a ServiceNow – CMDB System Administrator to own CMDB health, governance, and data integrity. You will optimize ITSM structures and drive automation across enterprise-scale platforms in Lisbon.

The role requires 5+ years in ServiceNow administration/CMDB, a Computer Science or related degree, and strong ITIL/ITSM knowledge. Hybrid work with 2–3 days on-site per week offered.

Qualifications

• Expert level CMDB administration and data governance.
• Strong understanding of ServiceNow ITSM workflows and ITIL practices.
• Excellent troubleshooting and analytical skills.

Responsibilities

• Own and maintain CMDB health and configurations to ensure data accuracy.
• Optimize CMDB structures to support ITSM workflows across change, incident, and asset management.
• Identify bottlenecks and implement automated improvements.

Skills

CMDB administration

ServiceNow ITSM

ITIL knowledge

Data governance

Automation

English proficiency

Education

Bachelor's degree in Computer Science or Information Technology

Job description

Are you an expert in ServiceNow platform administration with deep, specialized mastery over Configuration Management Database (CMDB) architectures, data integrity, and ITSM governance?

At act digital, we are currently hiring a ServiceNow – CMDB System Administrator for an immediate start to manage CMDB health, optimize service structures, and drive automation across enterprise-scale platforms!

What You Will Do

• CMDB Health & Governance: Own and maintain CMDB health, reviewing existing configurations (attributes, data flows, Configuration Items, groups, and teams) to guarantee data accuracy and alignment.
• ITSM Enablement: Prepare and optimize the CMDB structure to support seamless ITSM implementations across change, incident, and asset workflows.
• Continuous Improvement & Automation: Identify process bottlenecks, propose and implement automated solutions, and drive continuous improvement initiatives.
• Platform Operations & Releases: Coordinate ServiceNow instance upgrades, manage permissions/access (roles, users, groups), maintain instance performance checkups, and deploy update sets from non-production environments.
• Data Ingestion & Reporting: Develop and manage standard load templates for data import, configure automated alerts/notifications, and schedule business reports.
• Troubleshooting & Technical Support: Investigate day-to-day system issues, diagnose root causes, and implement robust permanent solutions and workarounds.
• Stakeholder Training & Collaboration: Work closely with ITSM process owners, developers, and business analysts, authoring technical documentation and training business owners on CMDB processes.

What We Are Looking For

• Experience & Seniority: Expert level with a minimum of 5+ years of experience in a similar ServiceNow administration/CMDB role.
• Academic Background: Bachelor’s degree in Computer Science, Information Technology, or an equivalent engineering discipline.
• Advanced CMDB configuration, administration, health audit, and operational usage.
• Hands-on development, management, and deployment across the ServiceNow platform.
• Strong troubleshooting, analytical, and problem-solving skills.
• Functional & Process Skills: Practical understanding of ServiceNow ITSM workflows, ITIL best practices, and agile delivery standards.
• Languages: English proficiency at B2–C1 level.

Nice to Have (Certifications)

• ServiceNow Certified System Administrator (CSA).
• ServiceNow CMDB Fundamentals certification.
• CIS – Discovery / CIS – Service Mapping certifications.
• ITIL Foundation certification or solid knowledge in ITOM infrastructure.
• Location: Lisbon (Hybrid model: 2 to 3 days on-site per week).