Senior Production Support Engineer – Banking, ITIL, DevOps

Inetum Portugal

Lisboa

On-site

EUR 42,000 - 63,000

Full time

18 hours ago

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Job summary

Inetum Portugal is seeking an experienced Application Production Support Engineer to ensure stability, availability, and performance of business-critical applications in a banking sector environment. You will work across Development, Infrastructure, Security and Business teams to resolve incidents and drive continuous service improvement.

The role involves supporting releases, deployments, monitoring, automation, and on-call coverage in a fast-paced setting with ITIL-aligned practices.

Qualifications

6+ years of experience in Application Production Support, IT Operations, or a similar role.
Strong understanding of production environments and mission-critical application support.
Experience managing releases, incidents, monitoring, and operational processes.

Responsibilities

Provide technical and functional support for business-critical applications.
Manage incidents, service requests, problems, and changes following ITIL best practices.
Monitor application and infrastructure health, ensuring high availability and performance.
Perform root cause analysis and implement preventive measures.
Support application releases, deployments, migrations, and environment management activities.
Collaborate with development and infrastructure teams to improve reliability and efficiency.
Maintain operational documentation and knowledge bases.
Participate in on-call support activities when required.