Application Production Support Engineer (Senior)

Inetum Portugal; Lisboa; On-site; EUR 42,000 - 63,000; Full time

Job summary

Inetum Portugal is seeking an experienced Application Production Support Engineer to ensure stability, availability, and performance of business-critical applications in a banking sector environment. You will work across Development, Infrastructure, Security and Business teams to resolve incidents and drive continuous service improvement.

The role involves supporting releases, deployments, monitoring, automation, and on-call coverage in a fast-paced setting with ITIL-aligned practices.

Qualifications

• 6+ years of experience in Application Production Support, IT Operations, or a similar role.
• Strong understanding of production environments and mission-critical application support.
• Experience managing releases, incidents, monitoring, and operational processes.

Responsibilities

• Provide technical and functional support for business-critical applications.
• Manage incidents, service requests, problems, and changes following ITIL best practices.
• Monitor application and infrastructure health, ensuring high availability and performance.
• Perform root cause analysis and implement preventive measures.
• Support application releases, deployments, migrations, and environment management activities.
• Collaborate with development and infrastructure teams to improve reliability and efficiency.
• Maintain operational documentation and knowledge bases.
• Participate in on-call support activities when required.

Skills

ITIL knowledge

DevOps mindset

Agile experience

Incident management

Tools

SQL Server

Oracle

Sybase

Windows Server

UNIX/AIX

Dynatrace

Jenkins

Ansible

AutoSys

CI/CD

Terraform

LDAP

Active Directory

TLS / SSL

SSH

MQ

FTP / SFTP

CFT

Load Balancers

Firewalls

ITSM Tools

Jira

ServiceNow

Job description

• Full-time

Company Description

Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services

Job Description

We are looking for an experienced Application Production Support Engineer to join a leading company in the banking sector. In this role, you will be responsible for ensuring the stability, availability, and performance of business-critical applications, providing both technical and functional support across production environments.

You will work closely with Development, Infrastructure, Security, and Business teams, supporting incident resolution, releases, monitoring, automation initiatives, and continuous service improvement in a fast-paced and collaborative environment.

Key Responsibilities

• Provide technical and functional support for business-critical applications.
• Manage incidents, service requests, problems, and changes following ITIL best practices.
• Monitor application and infrastructure health, ensuring high availability and performance.
• Perform root cause analysis and implement preventive measures.
• Support application releases, deployments, migrations, and environment management activities.
• Collaborate with development and infrastructure teams to improve system reliability and operational efficiency.
• Maintain operational documentation, procedures, and knowledge repositories.
• Participate in on-call support activities when required.

Qualifications

• 6+ years of experience in Application Production Support, Application Management, IT Operations, or a similar role.
• Strong understanding of production environments and mission-critical application support.
• Experience managing application releases, production incidents, monitoring, and operational processes.
• Proven expertise in ITOps, infrastructure operations, and production support best practices.
• Experience working within Agile, DevOps, and ITIL environments.
• ITIL Certification is considered an advantage.

Technical Requirements

Databases

• SQL Server
• Oracle
• Sybase

Operating Systems

• Windows Server
• UNIX / AIX

Monitoring, Automation & DevOps

• Dynatrace
• Jenkins
• Ansible
• AutoSys
• CI/CD
• DevOps / SecDevOps

File Transfer

• CFT
• MQ
• FTaaS
• FTP / SFTP
• PeSIT

Infrastructure & Security

• Terraform
• Load Balancers
• Firewalls
• Active Directory
• LDAP
• TLS / SSL
• SSH
• PGP / GPG

Service Management

• ServiceNow
• Jira
• ITSM Tools
• Agile Methodologies