Senior Application Production Support Engineer

Inetum; Lisboa; On-site; EUR 45,000 - 75,000; Full time

Job summary

Inetum is a European leader in digital services. We are seeking an experienced Application Production Support Engineer to join a leading banking sector client.

You will be responsible for ensuring stability, availability and performance of mission-critical applications across production environments. You will collaborate with Development, Infrastructure, Security and Business teams, handling incidents, releases, monitoring, automation initiatives and continuous service improvement in a

Qualifications

• Minimum 6+ years in production support or IT operations.
• Experience with incident management and production releases.
• Familiar with ITIL processes and Agile/DevOps environments.
• Strong understanding of mission-critical application support.
• Experience with monitoring and automation tooling.

Responsibilities

• Provide technical and functional support for business-critical applications.
• Manage incidents, service requests, problems, and changes per ITIL.
• Monitor health and performance of applications and infra.
• Perform root cause analysis and preventive actions.
• Support releases, deployments, migrations, and environment management.
• Collaborate with development and infrastructure teams to improve reliability.
• Maintain operational documentation, procedures, and knowledge repositories.
• Participate in on-call support when required.

Skills

IT Operations

Production Support

Incident Management

DevOps

ITIL

Agile Methodologies

Tools

Dynatrace

Jenkins

Ansible

AutoSys

CI/CD

SecDevOps

Job description

Inetum is a European leader in digital services. We are seeking an experienced Application Production Support Engineer to join a leading banking sector client.

You will be responsible for ensuring stability, availability and performance of mission-critical applications across production environments. You will collaborate with Development, Infrastructure, Security and Business teams, handling incidents, releases, monitoring, automation initiatives and continuous service improvement in a