Application Production Support Engineer (Senior)

Inetum

Lisboa

On-site

EUR 45,000 - 75,000

Full time

2 days ago

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Job summary

Inetum is a European leader in digital services. We are seeking an experienced Application Production Support Engineer to join a leading banking sector client.

You will be responsible for ensuring stability, availability and performance of mission-critical applications across production environments. You will collaborate with Development, Infrastructure, Security and Business teams, handling incidents, releases, monitoring, automation initiatives and continuous service improvement in a

Qualifications

Minimum 6+ years in production support or IT operations.
Experience with incident management and production releases.
Familiar with ITIL processes and Agile/DevOps environments.
Strong understanding of mission-critical application support.
Experience with monitoring and automation tooling.

Responsibilities

Provide technical and functional support for business-critical applications.
Manage incidents, service requests, problems, and changes per ITIL.
Monitor health and performance of applications and infra.
Perform root cause analysis and preventive actions.
Support releases, deployments, migrations, and environment management.
Collaborate with development and infrastructure teams to improve reliability.
Maintain operational documentation, procedures, and knowledge repositories.
Participate in on-call support when required.

Skills

IT Operations

Production Support

Incident Management

DevOps

ITIL

Agile Methodologies

Tools

Dynatrace

Jenkins

Ansible

AutoSys

CI/CD

SecDevOps

Job description

Full-time

Company Description

Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services

Job Description

We are looking for an experienced Application Production Support Engineer to join a leading company in the banking sector. In this role, you will be responsible for ensuring the stability, availability, and performance of business-critical applications, providing both technical and functional support across production environments.

You will work closely with Development, Infrastructure, Security, and Business teams, supporting incident resolution, releases, monitoring, automation initiatives, and continuous service improvement in a fast-paced and collaborative environment.

Key Responsibilities

Provide technical and functional support for business-critical applications.
Manage incidents, service requests, problems, and changes following ITIL best practices.
Monitor application and infrastructure health, ensuring high availability and performance.
Perform root cause analysis and implement preventive measures.
Support application releases, deployments, migrations, and environment management activities.
Collaborate with development and infrastructure teams to improve system reliability and operational efficiency.
Maintain operational documentation, procedures, and knowledge repositories.
Participate in on-call support activities when required.

Qualifications

6+ years of experience in Application Production Support, Application Management, IT Operations, or a similar role.
Strong understanding of production environments and mission-critical application support.
Experience managing application releases, production incidents, monitoring, and operational processes.
Proven expertise in ITOps, infrastructure operations, and production support best practices.
Experience working within Agile, DevOps, and ITIL environments.
ITIL Certification is considered an advantage.

Technical Requirements

Databases