Senior Loyalty Manager (m/f/d)

Autodoc Group; Lisboa; Presencial; EUR 50 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salaries

25 vacation days plus an extra for your birthday

Free psychological counseling

Corporate discounts

Retail discounts

Training and development opportunities

Free English and German classes

Resumo da oferta

A leading auto parts e-commerce platform in Lisbon is seeking a Senior Loyalty Manager to shape customer loyalty initiatives. This role involves developing loyalty programs, analyzing customer behavior, and collaborating with data teams to drive improvements. Candidates should have proven experience in loyalty management and e-commerce metrics, along with strong analytical skills. The position offers competitive salaries, stable employment, and numerous employee benefits, including a mental wellbeing program and language classes.

Qualificações

• Proven experience in loyalty management within e-commerce or a similar industry.
• Strong analytical skills and solid understanding of e-commerce metrics.
• Excellent communication skills with cross-functional work ability.

Responsabilidades

• Develop and enhance the company’s loyalty program.
• Define and monitor KPIs like retention rate and customer engagement.
• Analyze customer behavior for strategic retention opportunities.

Conhecimentos

Analytical skills

Communication skills

E-commerce metrics understanding

Cross-functional teamwork

Strategic mindset

Experience in loyalty management

Fluent in English

Russian or Ukrainian knowledge

Descrição da oferta de emprego

AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe.
Present across 27 countries with around 6,000 employees, AUTODOC generated revenue of over €1.8 billion in 2025, providing more than 9.3 million active customers with its millions of vehicle parts and accessories for car, truck, and motorcycle brands.

Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!

Job Description

To further strengthen our Digital Marketing and Customer Management team, we are looking for a Senior Loyalty Manager (m/f/d) who will play a primary role in shaping, optimizing, and managing all customer loyalty initiatives at AUTODOC. Your mission is to turn first‑time buyers into loyal repeat customers, increase customer lifetime value, and build a loyalty ecosystem that delivers tangible added value.

Key Responsibilities:

Loyalty Strategy & Program Development

• Develop and enhance the company’s loyalty program.
• Define and monitor key KPIs such as retention rate, activation of new customers and one-time, LTV, Incentive usage rate, abandoned baskets CR
• Analyze customer behavior and identify strategic opportunities for retention and activation growth.
• Segment customers based on purchase behavior

Data Analysis & Reporting

• Evaluate campaign performance and loyalty KPIs to drive continuous improvement
• Collaborate with Data/BI teams to generate insights
• Conduct tests on incentives, discounts, bundles, and loyalty program features.

Customer Insights & Market Research

• Identify customer needs within the automotive aftermarket segment.
• Benchmark loyalty programs in e‑commerce and the automotive industry.
• Develop new benefits such as workshop partnerships, exclusive discounts, or service packag

Qualifications

• Proven experience in loyalty management within e‑commerce or a similar industry
• Strong analytical skills
• Solid understanding of e‑commerce metrics and customer lifecycle behavior.
• Experience in the automotive aftermarket is a plus but not required.
• Strategic mindset combined with hands‑on execution skills.
• Excellent communication skillsability to work cross‑functionally
• Fluent English (spoken and written); Russian or Ukrainian would be a plus

Additional Information

What do we offer?

• Competitive salaries based on your professional experience
• Fast growing international company with stable employment
• Annual vacation of 25working days and 1 additional day off on your birthday
• Mental Wellbeing Program – the opportunity for free psychological counseling for you and your family members 24/7 hotline and online sessions
• AUTODOC Corporate Discount (up to 500 Euros per annualy) to order parts for their own use at special discounted rate
• Retail discounts of up to 75% on travel, technology, fashion and much more
• Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching
• Free English and German language classes