SALESFORCE LOYALTY EXPERT (HYBRID)

iTRTech Group; Lisboa; Hybrid; EUR 29,016 - 32,364; Full time

Job summary

The iTRTech Group is seeking a Salesforce Loyalty Expert for a hybrid position in Lisbon. You will collaborate with teams to transform loyalty concepts into scalable Salesforce solutions, ensuring customer engagement goals are met.

This role requires 5+ years of Salesforce experience and a strong background in implementing loyalty management solutions. The ideal candidate will have excellent stakeholder management skills and the ability to innovate in a fast-growing automotive tech environment.

Join us in shaping the future of customer loyalty!

Qualifications

• 5+ years of experience within the Salesforce ecosystem.
• Proven expertise in Salesforce Loyalty Management implementations or solution design.
• Strong ability to convert business requirements into customer loyalty solutions.
• Experience leading workshops and collaborating with cross‑functional stakeholders.

Responsibilities

• Collaborate with stakeholders to define loyalty program goals and customer engagement strategies.
• Design scalable Salesforce Loyalty Management solutions aligned with business objectives.
• Lead discovery workshops and requirement gathering sessions.
• Advise teams on Salesforce best practices and implementation approaches.

Skills

Salesforce Loyalty Management

Salesforce Sales Cloud

Salesforce Service Cloud

Salesforce Experience Cloud

Salesforce Marketing Cloud

MuleSoft / Integration Platforms

Jira

Confluence

APIs, Flow, and Process Automation

Salesforce platform administration and configuration

Job description

Salesforce Loyalty Expert (Hybrid Porto)

Portuguese company hires for hybrid position. Only candidates already based in Portugal will be considered.

Location: Lisbon, Portugal (Hybrid)

Work Model: Hybrid.

Language Requirements: Fluent English.

Seniority: Senior (5+ years).

Sector: Automotive Tech.

Rate €2600 - 2900 RV.

Your Mission

You will work closely with business and technical teams to transform loyalty concepts and customer engagement goals into scalable Salesforce Loyalty Management solutions, from strategic planning to technical design, and play a key role in shaping future‑ready customer experiences.

Key Responsibilities

• Collaborate with stakeholders to define loyalty program goals and customer engagement strategies.
• Design scalable Salesforce Loyalty Management solutions aligned with business objectives.
• Define loyalty structures including tiers, rewards, points models, campaigns, promotions, and customer journeys.
• Lead discovery workshops and requirement gathering sessions.
• Create solution roadmaps, process flows, and implementation recommendations.
• Advise teams on Salesforce best practices and implementation approaches.

Salesforce Platform Expertise

• Design future‑state Salesforce architecture and integration strategies.
• Configure loyalty workflows, automations, approval processes, and customer experiences.
• Ensure seamless integrations with POS systems, eCommerce platforms, ERP solutions, and payment gateways.
• Maintain high standards of data governance, security, and integrity.

Stakeholder Collaboration

• Translate business requirements into scalable technical solutions.
• Work closely with marketing, IT, product, and customer service teams.
• Deliver workshops, demos, and user training sessions.
• Provide strategic recommendations to optimize loyalty program performance.

Support & Optimization

• Support implementation planning and guide delivery teams.
• Identify automation and process improvement opportunities.
• Stay updated on Salesforce releases and loyalty management innovations.

Required Experience & Skills

• 5+ years of experience within the Salesforce ecosystem.
• Proven expertise in Salesforce Loyalty Management implementations or solution design.
• Strong ability to convert business requirements into customer loyalty solutions.
• Experience leading workshops and collaborating with cross‑functional stakeholders.
• Background in industries such as retail, travel, hospitality, telecom, or other customer‑centric sectors.

Technical Expertise

• Salesforce Loyalty Management
• Salesforce Sales Cloud
• Salesforce Service Cloud
• Salesforce Experience Cloud
• Salesforce Marketing Cloud
• MuleSoft / Integration Platforms
• Jira & Confluence
• APIs, Flow, and Process Automation
• Salesforce platform administration and configuration

Certifications (Preferred)

• Salesforce Administrator Certification
• Salesforce Loyalty Management Accreditation
• Salesforce Business Analyst Certification
• Salesforce Marketing Cloud Certification
• Salesforce Consultant Certifications

Soft Skills

• Strong analytical and problem‑solving mindset.
• Excellent communication and stakeholder management skills.
• Collaborative, customer‑focused, and data‑driven approach.

Why Join?

• Opportunity to shape innovative customer loyalty ecosystems.
• Work within a modern and fast‑growing Automotive Tech environment.
• Collaborate with international teams and cutting‑edge technologies.
• Hybrid work model in Porto with strategic and impactful projects.