Senior Email Retention Manager | Klaviyo, Lifecycle | Remote

Oktober; Lisboa; Remote; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Generous paid time off

Fully remote

Clear growth path

Access to tools and coaches

Direct access to founders

Job summary

Oktober is a remote-first Shopify retention agency seeking a Senior Retention Lead to own strategy and outcomes for a pod handling multi-million-dollar accounts. You will drive retention roadmaps, data-driven decisions, and client leadership across five to six brands while mentoring junior marketers.

This role offers generous time off, fully remote work, a clear growth path into Team Lead, and access to industry tools and coaches.

Qualifications

• 4+ years hands-on experience running high-value/high-complexity accounts.

Responsibilities

• Own the retention roadmap across your portfolio: planning calendars, timing, and revenue targets.
• Develop advanced retention strategies and review campaigns before they reach the client.
• Mentor RM1s and RM2s in your pod: coach them on client-facing skills and data-driven decision-making.
• Run client onboarding for new brands, setting the right tone from day one.
• Stay at the cutting edge of retention marketing and bring that thinking to the team.

Skills

Retention strategy

Client leadership

Relationship building

Mentoring/coaching

High-value accounts

Full funnel understanding

Agency background

Strategic thinking

Job description

We're one of the fastest-growing Shopify Retention Agencies in the space, and the brands we work with love us for it. Our team is small, sharp, and obsessed with turning one-time buyers into loyal customers - and we're looking for someone who shares that obsession, and can lead others toward it too.

We're a remote-first company, so you're free to work whenever suits you best, just make sure you're online from 12-5pm CE(S)T so we can stay in sync with the team and clients. Please only apply if you can commit to this.

Your mission: own the strategy and outcomes for your pod's highest-value, most complex accounts, turning data-driven decisions and strong client leadership into the standard the rest of the team is built to meet.

What you'll do:

Independently manage 5-6 Shopify brands doing over 5M/y, including our most complex, highest-value accounts

Own the retention roadmap across your portfolio: planning calendars, timing, and revenue targets, and interpreting data to define next steps

Develop advanced retention strategies and review campaigns before they reach the client

Work with a more junior Retention Manager who handles copy and project management for your clients, freeing you up to focus on strategy and the relationship

Mentor RM1s and RM2s in your pod: coach them on client-facing skills, strategic thinking, and data-driven decision‑making

Run client onboarding for new brands, setting the right tone and expectations from day one

Stay genuinely at the cutting edge of retention marketing and bring that thinking back to the team

What we're looking for (non negotiable):

4+ years hands‑on experience, including running high‑value/high‑complexity accounts

Full funnel understanding, not just email metrics

Proven ability to develop retention strategy from scratch,

Strong relationship builder with proven client‑facing experience, including coaching or mentoring other marketers

Agency background or 8fig+ brand experience

What you'll get:

Generous paid time off

Fully remote - work from wherever you do your best work

Clear growth path into Team Lead and beyond

Access to all tools, data, courses and coaches you need for being successful

Direct access to founders of the fastest growing e-commerce brands worldwide

This is for you if:

You're a freelancer/agency owner who wants more stability, without giving up ownership

You want the hardest, highest‑stakes accounts on your desk, not the easy ones

You like making other people better at their jobs, not just doing your own well

This is not for you if:

You're looking to get away by doing the bare minimum

You want to stay heads‑down on execution and skip the mentoring/strategy side

Speak soon