Senior B2B Customer Success Lead (Remote)

LegitGrails; Porto; Remoto; EUR 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully remote

Ownership and autonomy over our most重要

Descrizione del lavoro

LegitGrails is seeking a Customer Success Manager to own our largest B2B accounts and drive growth across luxury authentication services. You will manage client relationships, monitor usage, and uncover expansion opportunities while collaborating with product and operations to advocate for client needs.

You’ll report to the head of sales and operate in a fully remote environment, engaging with clients globally and delivering measurable revenue impact through proactive management and strategic

Competenze

• 4+ years in customer success, account management or key account management in B2B.
• Track record of growing revenue from existing accounts, with numbers to share.
• Fluent written and spoken English.
• Numbers-driven: you read usage data, spot trends and track your book without being chased.
• Confident running senior conversations and negotiating volume commitments.

Mansioni

• Own a portfolio of B2B accounts and act as their main point of contact.
• Monitor each account’s credit balance, usage and top-up patterns, and act before balances run out.
• Find expansion opportunities: new locations, new categories, API or integration use, and new teams within the client.
• Spot accounts whose usage is slowing early, find out why, and win them back.
• Run regular account reviews with key clients covering volume, turnaround, accuracy and goals for the next quarter.
• Take client feedback to the product and operations teams, and advocate for what our biggest accounts need.
• Keep all account activity, health signals and expansion opportunities up to date in our CRM.

Conoscenze

Account management

Revenue growth

English fluency

Data-driven

Senior conversations & negotiations

Strumenti

CRM software

Descrizione del lavoro

LegitGrails is seeking a Customer Success Manager to own our largest B2B accounts and drive growth across luxury authentication services. You will manage client relationships, monitor usage, and uncover expansion opportunities while collaborating with product and operations to advocate for client needs.

You’ll report to the head of sales and operate in a fully remote environment, engaging with clients globally and delivering measurable revenue impact through proactive management and strategic