Global Director of Customer Success (Remote)

BitSight Technologies; Lisboa; Remote; EUR 90,000 - 130,000; Full time

Job summary

Bitsight is seeking a Director of Customer Success to lead our international CS organization across EMEA, APAC & LATAM. This hands-on leader will manage ~13 CSMs, directing senior managers and coordinating with Sales and Account Management to drive renewals and expansions.

You'll report to the VP, Global Customer Success, shape regional standards, and partner with Product, Enablement and Support to deliver measurable value while navigating multiple time zones and cultures.

Qualifications

• 10+ years in Customer Success or related post-sale function in enterprise B2B SaaS.
• 5+ years of people leadership experience, including managing managers.
• Experience leading CS across multiple regions and segments.
• Proven ability to develop managers and senior contributors.

Responsibilities

• Lead a geographically distributed CS organization across EMEA, APAC & LATAM.
• Direct senior CSMs for strategic accounts and oversee down-market segments.
• Set proactive engagement standards, risk management, and success planning.
• Inspect account health, drive action plans, and secure renewals and expansions.
• Build executive relationships and partner with Sales and Account Management.

Skills

Leadership

Global teams

Cross-functional

Executive engagement

Strategic partnerships

Job description

Bitsight is seeking a Director of Customer Success to lead our international CS organization across EMEA, APAC & LATAM. This hands-on leader will manage ~13 CSMs, directing senior managers and coordinating with Sales and Account Management to drive renewals and expansions.

You'll report to the VP, Global Customer Success, shape regional standards, and partner with Product, Enablement and Support to deliver measurable value while navigating multiple time zones and cultures.