Global Director, Customer Success (Remote)

BitSight Technologies; Portugal; Remote; EUR 86,000 - 110,000; Full time

Benefits offered by this job

Remote work

Travel opportunities

Job summary

Bitsight is seeking a Director of Customer Success to lead our international CS organization across EMEA, APAC, and LATAM. This role will oversee ~13 CSMs, including senior leaders, and partner with Sales and Product to drive renewal, expansion, and value realization.

You will shape regional standards, manage complex escalations, and deepen executive relationships with key customers, travel regularly to meet opportunities and ensure outcomes.

Qualifications

• 10+ years in Customer Success or related post-sale function.
• 5+ years in people leadership, including managers.
• Experience across multiple segments and global enterprises.

Responsibilities

• Lead and develop a geographically distributed Customer Success org.
• Directly manage senior CSMs and a managing role for down-market segments.
• Set clear standards for proactive engagement and risk management.
• Monitor account health and drive action plans to protect outcomes.
• Build executive relationships and handle complex escalations.
• Collaborate with Sales, Account Management, Product to align regional strategy.

Skills

Customer Success leadership

Strategic account management

Executive stakeholder engagement

Analytical & cross-functional

Tools

AI tools

Job description

Bitsight is seeking a Director of Customer Success to lead our international CS organization across EMEA, APAC, and LATAM. This role will oversee ~13 CSMs, including senior leaders, and partner with Sales and Product to drive renewal, expansion, and value realization.

You will shape regional standards, manage complex escalations, and deepen executive relationships with key customers, travel regularly to meet opportunities and ensure outcomes.