B2B Customer Success Lead — Launch & Adoption

Vip District SL (Epassi Group); Lisboa; Presencial; EUR 40 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal vouchers

Flexible benefits plan

Flexible working hours

Financial assistance programmes

Team-building initiatives

Wellbeing activities

Resumo da oferta

Vip District SL (Epassi Group) is seeking a Customer Success Executive to be the main contact for our B2B clients, owning the full lifecycle of portal and app launches from kickoff to ongoing operations. You will drive platform adoption, monitor usage and KPIs, and coordinate cross-functional teams to deliver a seamless client experience in a fast-paced digital product environment.

You will join a multidisciplinary team focused on innovative digital products and services, with a permanent

Qualificações

• Experience managing B2B client relationships and owning projects from start to finish.
• Portuguese at C2 level and English at B2 level.
• Strong written and verbal communication; capable of coordinating multiple stakeholders.
• Analytical skills with data-driven decision making.

Responsabilidades

• Own the relationship with assigned B2B clients from kickoff to go-live and ongoing operations.
• Lead implementations from kickoff to launch, coordinating clients and internal teams for a smooth go-live.
• Manage ongoing operations, client training and support, and identify opportunities to improve the client experience.

Conhecimentos

B2B client relationships

Portuguese B2/C2

English B2

Analytical skills

Excel/Sheets

Autonomous/workload management

Ferramentas

CRM platforms

Project management tools

AI tools

Descrição da oferta de emprego

Vip District SL (Epassi Group) is seeking a Customer Success Executive to be the main contact for our B2B clients, owning the full lifecycle of portal and app launches from kickoff to ongoing operations. You will drive platform adoption, monitor usage and KPIs, and coordinate cross-functional teams to deliver a seamless client experience in a fast-paced digital product environment.

You will join a multidisciplinary team focused on innovative digital products and services, with a permanent