Sales Support Administrator

Rentokil Initial; Setúbal; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Pension Plan

Paid Time Off

Private Health Insurance

Training & Development

Job summary

Rentokil Initial in Setúbal, Portugal is seeking a Sales Support professional to generate increased sales volumes by coordinating appointments for field-based sales and handling telephonic servicing for existing clients. You will support quotations, contracts, and CRM data while ensuring excellent customer service.

The role requires a degree in business, 2–3 years in sales support, and strong communication skills.

Qualifications

• Associate’s or Bachelor's degree in business administration or related field preferred.
• 2–3 years experience in sales support administration or similar.
• Experience with sales industry software and CRM systems.
• In-depth knowledge of administrative recordkeeping practices.
• Familiarity with sales contracts and agreements.
• Working knowledge of managing budgets and tracking sales commissions.
• Proficiency in word processing and spreadsheet software.
• Excellent written and verbal communication skills.
• Exceptional interpersonal skills and a proactive approach toward problem-solving.

Responsibilities

• Direct Sales & Outbound Support: conducts cold calling, qualifying prospects, and booking appointments for field sales.
• Customer Relationship & After-Sales Care: answers inquiries, identifies needs, demonstrates product benefits, builds long-term relationships.
• Deal Logistics, Quotations & Documentation: drafts quotes, contracts, and manages Tender/RFQ submissions; coordinates pricing approvals and credit checks.
• CRM Maintenance & Operations Support: updates records, audits data for pipeline accuracy; maintains sales collateral and price lists.
• Sales Team Coordination & Administration: coordinates team activities, manages schedules, and reports sales activity.
• Strategy, Market Research & Compliance: tracks financials, monitors competitors, and generates sales reports.

Skills

CRM experience

Budgeting

Excel

Communication skills

Proactive problem-solving

Education

Associate’s or Bachelor’s degree in business administration

Tools

CRM systems

Job description

JOB SUMMARY

The purpose of this role is to generate increased sales volumes by ensuring all enquiries, leads and development opportunities are maximized through making appointments for field-based sales colleagues and selling over the telephone where appropriate, along with servicing a set amount of existing clientele telephonically, thereby ensuring an excellent sales experience for all existing and potential customers.

KEY RESPONSIBILITIES

• 1. Direct Sales & Outbound Support
  • Conducts cold calling, qualifies prospects, and identifies sales opportunities to book appointments for field sales.
  • Drives marketing initiatives, social media outreach, and quote follow-ups.
• 2. Customer Relationship & After-Sales Care
  • Answers sales inquiries, identifies customer needs, demonstrates product benefits, and builds long-term relationships.
  • Manages customer queries, resolves complaints, and provides post-sale support.
• 3. Deal Logistics, Quotations & Documentation
  • Drafts quotations, contracts, and manages timely Tender/RFQ submissions.
  • Routes custom pricing for approval and coordinates with Finance/AR on credit checks and invoicing.
• 4. CRM Maintenance & Operations Support
  • Manages sales tools, updates records, and audits CRM data for accurate pipeline tracking.
  • Maintains sales collateral, standard templates, and current price lists.
• 5. Sales Team Coordination & Administration
  • Coordinates team activities, manages schedules, and handles departmental administrative tasks.
  • Attends meetings and submits accurate sales activity reports on time.
• 6. Strategy, Market Research & Compliance
  • Tracks business financials, monitors competitors, and compiles continuous market research.
  • Generates sales reports using key business systems.

QUALIFICATIONS

• An associate’s or bachelor’s degree in business administration, business management, or a related field preferred.
• 2 - 3 years experience in sales support administration, or similar.
• Experience with sales industry software and client relationship management (CRM) systems, or similar.
• In-depth knowledge of administrative recordkeeping practices.
• Familiarity with sales contracts and agreements.
• Working knowledge of managing budgets and keeping track of sales commissions.
• Proficiency in word processing and spreadsheet software.
• Excellent written and verbal communication skills, as well as customer service skills.
• Exceptional interpersonal skills and a proactive approach toward problem-solving.

KEY COMPETENCIES

• Deliver Results: Achieve goals with organization and perseverance for exceptional customer service.
• Act Commercially: Analyze information for informed business and customer decisions.
• Time Management: Work independently, meet deadlines, and prioritize tasks effectively.
• Manage Self: Stay calm and optimistic amid constant demands.
• Works with Others: Build relationships and collaborate to fulfill our mission.
• A Will to Learn: Engage in continuous learning and skill development for results.

• Pension Plan
• Paid Time Off
• Private Health Insurance
• Training & Development