Inside Sales

Bekaert; Lisboa; On-site; EUR 32,000 - 54,000; Full time

Job summary

Bekaert Lisboa is seeking an experienced inside sales professional to manage all sales inquiries, quotations and orders for basic customers, delivering fast, accurate commercial and service support from enquiry to cash while building strong customer relationships.

You will coordinate with external sales, technical, planning and production teams, maintain CRM/ERP data, and support monthly forecasts, leveraging a commercial mindset and strong attention to detail to drive revenue growth.

Qualifications

• Minimum 3 years of inside sales, customer service or commercial operations in a business environment.
• Excellent communication and organizational skills with a commercial mindset.
• High accuracy and disciplined data handling, proficiency with CRM/ERP tools.

Responsibilities

• Manage all sales enquiries, quotation, and orders for basic customer, from enquiry to cash.
• Provide end-to-end commercial and service support for all customer segments; resolve day-to-day issues and follow up orders.
• Maintain accurate administration and data on customers, pricing, and orders in CRM/ERP; assist monthly sales forecasting.
• Collaborate with external sales, technical, planning, and production teams to remove roadblocks and improve service.
• Identify, qualify and prioritize leads to maintain a healthy sales pipeline.

Education

Bachelor’s degree in Business, Marketing, Management or related field

Job description

Purpose and Mission

Drive sales for basic customers and deliver fast, accurate commercial and service support for all customer segments across the full enquiry-to-cash process

Key Activities and Responsibilities

• Manage all sales enquiries, quotation, and orders for basic customer. From enquiry to cash, ensuring accuracy, speed and a high quality customer experience while building and maintaining strong customer relationships by understanding their needs, applications and market context to drive retention and revenue growth.
• Provide end-to-end commercial (quote-to-cash) and service support for all other customer segments by responding to queries, resolving day to day issue, follow up orders and coordinate with all the concerned departments within the entire supply chain.
• Maintain complete and accurate administration and data on customers, pricing, orders in CRM and ERP system, while supporting monthly sales forecasting with timely insights.
• Collaborate proactively and intensely with external sales team, technical department, planning and production team to remove roadblocks, improve service performance and ensure seamless execution.
• Identify, qualify and prioritize leads and prospects to ensure efficient follow up, effective opportunity development and a healthy pipeline.

Previous Experience

• Bachelor’s degree in Business, Marketing, Management or related field
• Minimum 3 years of inside sales, customer service or commercial operations (essential)
• Proven experience working with customers in a commercial, sales, or customer-facing environment, demonstrating excellent communication and organizational skills. (essential)
• A commercial mindset with the ability to spot and convert opportunities (essential)
• High accuracy, attention to details and disciplined data handling, proficiency with CRM/ERP tools
• Strong problem-solving abilities and a sound judgement for resolving issues
• Ability to collaborate effectively while managing multiple tasks and stakeholders
• Be agile and flexible to shift focus and prioritize tasks and colleagues, be a team player

• Ability to manage a high volume of administrative tasks with strong attention to detail.

Be bold and take the leap!

We're looking for individuals who are not afraid to take risks and explore new ideas. If you are passionate about personal growth and bringing your authentic self to work, we want you on our team!
At Bekaert, we celebrate diversity and are committed to creating an inclusive work environment. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.