Implementation Specialist

Hibob Inc.; Portugal; Hybrid; EUR 50,000 - 75,000; Full time

Benefits offered by this job

Company share options plan

Health Insurance for you and your kids

Flexible hybrid working model

Work from home allowance

Social Impact days

Job summary

HiBob’s Professional Services team partners with customers through the entire lifecycle from sale to deployment. As an Implementation Manager/Project Manager/CSM, you will manage configuration, requirements, and delivery while ensuring successful deployments and happy customers.

You will collaborate with Sales, CS Engineers, Product, and Account teams to align on objectives, risks, and timelines, maintaining detailed plans and proactive communication across stakeholders.

Qualifications

• Proven experience as an Implementation Manager/Project Manager and/or CSM.
• Strong understanding of SaaS and the technology industry.
• Experience in project management and cross-functional collaboration.
• Excellent client-facing and internal communication skills.

Responsibilities

• Be the main point of contact for our clients from point of sale through to deployment.
• Gather system requirements and business objectives from customers.
• Assess how best to configure the platform and provide guidance on best practices and successful deployment.
• Identify and analyze project risks & dependencies on an ongoing basis.
• Analyze operational data and use it to constantly scale and find efficiencies in internal workstreams.
• Work cross-functionally with our Sales, CS Engineers, Product & Account teams.
• Maintain detailed project plans to communicate project status both internally & externally.
• Perform risk management to minimize project risks.
• Report and escalated to management as needed when project time deadlines become at-risk.

Skills

Implementation Mgmt

Project Management

SaaS Knowledge

Client-facing Communication

Problem Solving

Stakeholder Collaboration

Tools

Salesforce

Asana

Slack

Quip

Zendesk

Job description

HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 5,000 midsize and multinational companies.

Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Airtasker, Go Cardless, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people. Come and be you with us

Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.

The Professional Services team sits within the Customer Success department in HiBob. Within Professional Services we are responsible for providing consultation and enablement to HiBob customers. Supporting them through the implementation of HiBob to ensure they get the best out of the solution.

Job requirements

Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have nearly enough experience, or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us.

What You Bring

• Proven experience as an Implementation Manager/Project Manager and/or CSM
• Strong understanding of SaaS and the technology industry
• Experience in project management
• Strong problem-solving skills and an ability to think outside of the box
• Ability to interact with product specialists and development teams around delivery/roadmap
• A can-do approach with the ability to thrive under pressure
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail and multitasking skills
• A passion to learn the Bob product and tech-savviness
• A desire to work in a fast-paced startup environment
• A strong work ethic, integrity and desire to succeed

Nice to have

• Knowledge of HR
• You speak German, Dutch, Norwegian, Swedish, Danish, Finnish or Spanish
• Experience working with Salesforce & Web-based technologies
• Experience with Asana, Slack, Quip, Zendesk

Job responsibilities

• Be the main point of contact for our clients from point of sale through to deployment
• Gather system requirements and business objectives from customers
• Assess how best to configure the platform and provide guidance on best practices and successful deployment
• Identify and analyze project risks & dependencies on an ongoing basis
• Analyze operational data and use it to constantly scale and find efficiencies in internal workstreams
• Work cross-functionally with our Sales, CS Engineers, Product & Account teams
• Maintain detailed project plans to communicate project status both internally & externally
• Perform risk management to minimize project risks
• Report and escalated to management as needed when project time deadlines become at-risk

HiBob is a village filled with amazing people and we’re especially proud of that. It’s a place where Bobbers can be themselves. We’re about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance.

Becoming a Bobber means you’ll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

• Company share options plan
• Health Insurance for you and your kids
• We have a flexible hybrid working model
• Work from home allowance- to get your home office set up!
• 2 Social Impact days per year for volunteering
• Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
• Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
• Fun company and team social events (locally and virtually with our global teams)
• Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter

If this sounds like something you’ve been looking for, we’d love to have you. Come on, join our village!

Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we’re committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire.We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).Please contact us if you’d like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities. We want you to bring the best of you. You can email [e-mail] or speak to the recruiter when they arrange a call with you.We will ask you to share some voluntary personal information as you apply. We want to have an opportunity to consider a diverse pool of qualified candidates. This information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. Please take a few moments to complete it. Hiring Managers do not have access to this information, and we will treat your information confidentially.