Russian Native + English — Lisbon Customer Support

Cross Border Talents; Lisboa; On-site; EUR 10,000 - 13,000; Full time

Benefits offered by this job

Meal vouchers

Private health insurance

Airport pick-up

Flight expenses reimbursement

Accommodation in shared apartments

Portuguese lessons

Sports activities

Job summary

Cross Border Talents in Lisbon is seeking a Customer Support Agent to assist global brands with high-quality service. You will respond to inbound calls and inquiries, guiding customers with empathy and clear instructions.

Fluency in Russian and strong English, plus good computer skills, are required. The role offers rotating shifts, a fixed-term contract with renewal, meal vouchers, and private health insurance after six months, with travel and accommodation support in Portugal.

Qualifications

• Fluency in Russian (C2 level or native).
• Good knowledge of English (B2/C1 level).
• Typing speed of 25 wpm.
• Availability to work in rotating shifts.
• Good computer skills.
• Experience with clients is welcome.
• Excellent communication and empathy.

Responsibilities

• Answer inbound calls and customer inquiries with professionalism.
• Provide support and direction to customers and resolve issues promptly.
• Maintain accurate data input of consumer enquiries in the CRM.
• Troubleshoot using questions, documentation and system training.
• Suggest recommendations to common problems or FAQs.

Skills

Russian language

English language

Typing speed

Customer service

Empathy

Time management

Teamwork

Job description

Cross Border Talents in Lisbon is seeking a Customer Support Agent to assist global brands with high-quality service. You will respond to inbound calls and inquiries, guiding customers with empathy and clear instructions.

Fluency in Russian and strong English, plus good computer skills, are required. The role offers rotating shifts, a fixed-term contract with renewal, meal vouchers, and private health insurance after six months, with travel and accommodation support in Portugal.