Lisbon On-Site Customer Support Specialist

Cross Border Talents; Lisboa; On-site; EUR 11,000 - 17,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal is seeking a Customer Support Representative to be the voice customers hear when they need help. Day-to-day you will resolve issues with care, maintain accurate case notes, and collaborate with a friendly team on internal systems.

Requirements include fluent Turkish and English at B2, plus a confident written and verbal communication style. Some prior customer-facing experience is a plus, but not essential as you will learn our tools on the job.

Qualifications

• Turkish: Fluent (written and spoken).
• English: B2 level proficiency.

Responsibilities

• Resolve issues efficiently with quality.
• Recognize escalation needs vs. direct resolution.
• Contribute to a collaborative team environment.
• Keep internal systems and case notes accurate and current.

Skills

Turkish Fluent

English B2

Job description

Cross Border Talents in Lisbon, Portugal is seeking a Customer Support Representative to be the voice customers hear when they need help. Day-to-day you will resolve issues with care, maintain accurate case notes, and collaborate with a friendly team on internal systems.

Requirements include fluent Turkish and English at B2, plus a confident written and verbal communication style. Some prior customer-facing experience is a plus, but not essential as you will learn our tools on the job.