Bilingual Russian/Polish Support Agent – Lisbon Relocation

Grow-Talent.com; Lisboa; On-site; EUR 21,000 - 30,000; Full time

Benefits offered by this job

Life Insurance

Private health insurance

Yearly performance bonus

Relocation allowance

Accommodation assistance

Job summary

Grow-Talent.com is seeking a Customer Support Agent for its Lisbon office to serve Russian and Polish speaking customers across multiple channels. You will resolve inquiries, troubleshoot issues, and document cases while collaborating with other teams. The role comes with relocation support and a dynamic, tech-driven environment.

This is a full-time position in Lisbon with a fixed schedule. Candidates must be fluent in Russian and Polish and have prior customer support experience, plus strong

Qualifications

• Native/fluent in Russian (C1), both oral and written; Polish (at least B2)
• Previous experience in similar roles is mandatory
• Preferably chat experience or good speed typing and multiple tools in a contact center
• Excellent writing and verbal communication to simplify technical language for non-technical users
• Resourceful and stress-resilient, able to stay calm in all situations
• Able to meet tight deadlines with minimum supervision and in a timely manner

Responsibilities

• Communicate with customers via telephone, email and chat
• Ensure customer satisfaction and provide professional support
• Handle complaints and provide appropriate solutions within time limits
• Troubleshoot issues and provide solutions
• Escalate to other departments or senior staff when needed
• Collaborate with specialists to resolve or close tickets
• Document actions and categorize cases for engineering review
• Maintain and update all job-related administrative forms

Skills

Russian language

Polish language

Customer support

Typing speed

Job description

Grow-Talent.com is seeking a Customer Support Agent for its Lisbon office to serve Russian and Polish speaking customers across multiple channels. You will resolve inquiries, troubleshoot issues, and document cases while collaborating with other teams. The role comes with relocation support and a dynamic, tech-driven environment.

This is a full-time position in Lisbon with a fixed schedule. Candidates must be fluent in Russian and Polish and have prior customer support experience, plus strong