Frontline Customer Support Specialist - Lisbon (On-Site)

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 26,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal is seeking a Customer Support Representative for an on-site role. The position focuses on frontline support, answering questions, solving problems, and ensuring customers leave conversations satisfied.

Responsibilities include resolving issues efficiently, escalating when necessary, maintaining accurate case notes, and contributing to a collaborative team. Fluency in English and strong communication are essential.

Qualifications

• Fluent English required.
• Tech-savvy; comfortable learning internal systems.
• Clear, professional written and verbal communication.
• Able to stay organized handling multiple cases.

Responsibilities

• Resolve issues efficiently without compromising quality.
• Recognize when to escalate vs. resolve directly.
• Keep internal systems and notes accurate and up-to-date.
• Contribute to a supportive, collaborative team environment.

Skills

Fluent English

Tech-savvy

Clear communication

Organization

Job description

Cross Border Talents in Lisbon, Portugal is seeking a Customer Support Representative for an on-site role. The position focuses on frontline support, answering questions, solving problems, and ensuring customers leave conversations satisfied.

Responsibilities include resolving issues efficiently, escalating when necessary, maintaining accurate case notes, and contributing to a collaborative team. Fluency in English and strong communication are essential.