Russian-Speaking Customer Service Advisor - Social Media & Trust

Besthire; Lisboa; Presencial; EUR 14 000 - 22 000; Tempo integral

Resumo da oferta

Besthire in Lisbon, Portugal is hiring a Russian-speaking Customer Service Advisor to help keep a major online platform safe by reviewing reports and applying policies.

You'll handle inbound contacts across phone, chat, and email, logging details in the internal system and escalating complex issues to a specialist when needed. Training is provided, with coaching sessions and clear opportunities for career growth.

Qualificações

• Prior customer service experience is a plus but not essential.
• Ability to communicate confidently in Russian and comfortable using English daily.
• Willingness to learn through full onboarding and training.

Responsabilidades

• Handle inbound customer contacts across phone, chat, and email.
• Log details clearly in the internal system.
• Pass on trickier issues to a specialist when required.
• Support onboarding and regular coaching sessions for career development.

Conhecimentos

Customer service

Russian language

English communication

Descrição da oferta de emprego

A Social Media & Trust client in Lisbon, Portugal is looking for a Russian-speaking Customer Service Advisor to join their growing team.

You'll help keep a major online platform safe by reviewing reports and applying platform policies.

Work model: On-Site.

Multiple start dates available across 05/Oct/26, 11/Sep/26, 14/Sep/26.

Day to day, you'll handle inbound customer contacts across phone, chat, and email, log details clearly in the internal system, and pass on trickier issues to a specialist when required.

We're looking for candidates who communicate confidently in Russian and are comfortable working in English day to day.

Prior customer service experience is a plus but not essential, as full training is provided.

The role comes with a proper onboarding programme, regular coaching sessions, and genuine room to develop your career within the company.

Full training and career development support provided.