Dutch-Speaking Customer Service Advisor - Social Media & Trust

Besthire; Lisboa; Presencial; EUR 15 000 - 19 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Training provided

Career development

On-site work

Resumo da oferta

Besthire in Lisbon is hiring a Dutch-speaking Customer Service Advisor to help keep a major online platform safe by reviewing reports and applying policies. The role is on-site in mainland Portugal with start date 03/Sep/26.

You will handle inquiries by phone, email and chat, maintain accurate records, and escalate complex cases to the right team. Training is provided and there is a clear path for career progression within a multilingual team.

Qualificações

• Fluent Dutch language required; strong written and spoken communication.
• Comfortable communicating in English on a day-to-day basis.
• Prior customer service experience is a plus but not essential; full training provided.

Responsabilidades

• Answer customer questions by phone, email, and chat.
• Keep accurate records of each interaction.
• Escalate complex issues to the appropriate team when needed.

Conhecimentos

Dutch language

English language

Descrição da oferta de emprego

We're hiring a Dutch-speaking Customer Service Advisor to join a Social Media & Trust team in Lisbon, Portugal.

You'll help keep a major online platform safe by reviewing reports and applying platform policies.

Work model: On-Site.

Start date: 03/Sep/26.

No relocation package, mainland Portugal candidates only.

In this role, you'll answer customer questions by phone, email, and chat, keep accurate records of each interaction, and elevate more complex cases to the right team when needed.

We're looking for candidates who communicate confidently in Dutch and are comfortable working in English day to day.

Prior customer service experience is a plus but not essential, as full training is provided.

You can expect thorough initial training, continuous coaching from your team lead, and a clear path for career progression over time.

If this sounds like a good fit, we'd love to hear from you.

Full training and career development support provided.

This is a great opportunity to build a career in customer experience with a supportive, multilingual team and clear paths for growth.