Russian Customer Support Specialist - Social Media & Trust, Lisbon

Besthire; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Resumo da oferta

Besthire in Lisbon, Portugal is seeking a Russian-speaking Customer Service Advisor to join our Social Media & Trust team. You will review reports, answer inquiries by phone, email and chat, and help enforce platform policies to keep the community safe.

You will work on-site with a multilingual team and receive thorough training and career development support. The role requires confident Russian communication and comfort using English daily; prior customer service experience is a plus but not

Qualificações

• Russian language proficiency is required.
• English daily usage is expected.

Responsabilidades

• Answer customer questions by phone, email and chat.
• Keep accurate records of each interaction in internal systems.
• Escalate complex cases to the appropriate team when needed.

Conhecimentos

Russian language

English language

Descrição da oferta de emprego

We're hiring a Russian-speaking Customer Service Advisor to join a Social Media & Trust team in Lisbon, Portugal.

You'll help keep a major online platform safe by reviewing reports and applying platform policies.

Work model: On-Site.

Start date: 17/Aug/26.

In this role, you'll answer customer questions by phone, email, and chat, keep accurate records of each interaction, and escal more complex cases to the right team when needed.

We're looking for candidates who communicate confidently in Russian and are comfortable working in English day to day.

Prior customer service experience is a plus but not essential, as full training is provided.

You can expect thorough initial training, continuous coaching from your team lead, and a clear path for career progression over time.

Full training and career development support provided.

This is a great opportunity to build a career in customer experience with a supportive, multilingual team and clear paths for growth.