Russian-Speaking Customer Service Specialist

Cross Border Talents; Porto; Presencial; EUR 14 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Fully paid training

Career development opportunities

International environment

On-site in Lisbon

Resumo da oferta

Cross Border Talents is seeking a Russian-speaking Customer Service Specialist for an on-site role in Lisbon. You will assist users with account access, platform features, payments, and technical issues while delivering a professional customer experience.

Requirements include fluent Russian and good English, prior customer service experience, and EU citizenship or Portuguese residence permit with full working rights. Expect a Monday-Friday schedule with full training and health insurance.

Qualificações

• Fluency in Russian, both written and spoken.
• Good command of English, both written and spoken.
• EU citizenship or a valid Portuguese residence permit with full working rights is mandatory.

Responsabilidades

• Provide customer support in Russian via phone, email and live chat.
• Assist customers with account access, registration and inquiries.
• Support users with payments, billing questions and refunds.
• Troubleshoot login and other technical issues.
• Document customer interactions and case details accurately.
• Escalate complex cases to the appropriate internal teams.

Conhecimentos

Russian language

English language

Descrição da oferta de emprego

We are looking for a Russian-Speaking Customer Service Specialist to join an international customer experience project supporting users of a leading global social media platform.

In this on-site role, you will assist customers with account-related questions, platform features, payments and technical issues while providing a professional and positive customer experience.

Please note that this opportunity is within the BPO/customer experience industry.

Key Responsibilities

• Provide customer support in Russian through phone, email and live chat.
• Assist customers with account access, registration and platform-related enquiries.
• Support users with payment processes, billing questions and refunds when applicable.
• Troubleshoot login, account and other technical issues.
• Help customers update or recover their account information.
• Explain platform features, tools, policies and available solutions clearly.
• Investigate customer cases and provide accurate and timely resolutions.
• Escalate complex or unresolved cases to the appropriate internal teams.
• Accurately document customer interactions and case details.
• Handle customer information professionally and in accordance with data-protection requirements.
• Maintain a consistently high level of customer satisfaction and service quality.

Requirements

• Fluency in Russian, both written and spoken.
• Good command of English, both written and spoken.
• Previous experience in customer service, technical support or a client-facing position is preferred.
• Strong communication and problem-solving skills.
• Comfortable providing support through phone, email and live chat.
• Ability to learn new platforms, tools and processes quickly.
• Good computer skills and confidence working with multiple systems.
• Ability to manage several priorities in a fast-paced environment.
• Availability to work on-site in Lisbon.
• Flexibility to work rotational shifts between 07:00 and 21:00, Monday to Friday.
• EU citizenship or a valid Portuguese residence permit with full working rights is mandatory.

Important: Applications can only be considered from candidates who hold EU citizenship or a valid Portuguese residence permit allowing full-time employment.

What We Offer

• Minimum gross monthly salary starting from €1,227.
• Full-time employment in Lisbon.
• Monday-to-Friday working schedule.
• Fully paid initial training.
• Health insurance from the first day of the employment contract.
• Continuous training and professional development opportunities.
• International and multicultural working environment.
• Career development opportunities within a global customer experience organisation.

Final salary, shift schedule, relocation conditions, training, and contractual details will be confirmed during the official offer process.