Slovenian-Speaking Support Specialist - Bulgaria

Mercier Consultancy Group; Portugal; Presencial; EUR 10 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Training program

Health insurance

Relocation package

Performance bonus

Career progression

Resumo da oferta

Mercier Consultancy Group is seeking a Slovenian Speaking Support Specialist to join our team in Bulgaria. You will provide high-quality assistance to Slovenian-speaking customers via phone, email, and live chat, ensuring accurate issue resolution and thorough documentation.

Relocation to Sofia is supported with a fully paid program, and you will collaborate with a multicultural team while enhancing product knowledge and service delivery in a dynamic Customer Support environment.

Qualificações

• Native or fluent Slovenian (spoken and written).
• Proven or strong interest in Customer Support Services.
• Excellent communication and customer-centric mindset.
• Proficiency in English for collaboration in a multicultural environment.

Responsabilidades

• Provide high-quality technical and non-technical assistance via phone, email, and live chat.
• Maintain high service standards to ensure client satisfaction.
• Resolve inquiries using Slovenian language skills.
• Document all customer interactions in the internal system.
• Collaborate with international colleagues to streamline workflows.
• Stay updated on product features and policy changes.
• Troubleshoot common issues to reduce resolution time.

Conhecimentos

Slovenian

English

Customer service

Communication

Descrição da oferta de emprego

Mercier Consultancy Group is seeking a Slovenian Speaking Support Specialist to join our team in Bulgaria. You will provide high-quality assistance to Slovenian-speaking customers via phone, email, and live chat, ensuring accurate issue resolution and thorough documentation.

Relocation to Sofia is supported with a fully paid program, and you will collaborate with a multicultural team while enhancing product knowledge and service delivery in a dynamic Customer Support environment.