Romanian Speaking Player Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; Portugal; Presencial; EUR 20 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully Paid Relocation Package

Health Insurance coverage

Fully Paid Training on products and内部系

Resumo da oferta

Mercier Consultancy Group is seeking a Romanian-speaking Player Support Specialist for a relocation to Sofia, Bulgaria. The role involves assisting gaming community members via live chat, email, and tickets, resolving account and in-game issues, and staying current with game updates and events.

You will work in a multicultural on-site office environment, with relocation support and a focus on delivering premium customer service in Romanian.

Qualificações

• Native or fluent Romanian (spoken and written) is mandatory.
• Excellent communication skills with a customer-centric mindset.
• Previous experience in customer service or community management is advantageous.
• A genuine passion for Gaming & Esports and familiarity with modern gaming platforms.

Responsabilidades

• Provide high-quality support to gaming community members via live chat, email, and tickets in Romanian.
• Assist players with technical troubleshooting, account management, and in-game transaction inquiries.
• Stay updated on industry trends within Gaming & Esports to provide expert guidance.
• Collaborate with internal teams to escalate complex technical bugs or community issues.
• Ensure all interactions reflect the premium brand voice of the client.
• Maintain understanding of game mechanics, patches, and tournament events to assist users effectively.
• Contribute to the continuous improvement of the support knowledge base via player feedback.

Conhecimentos

Romanian fluency

Communication skills

Customer service

Gaming knowledge

Descrição da oferta de emprego

Romanian Speaking Player Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging top-tier talent with industry-leading organizations across Europe. We specialize in placing professionals into high-impact roles, ensuring that both our candidates and clients thrive within the dynamic landscape of global business.

Job Overview

We are currently scouting for a talented individual to fill the Romanian Speaking Player Support Specialist position in Bulgaria for a major player in the Gaming & Esports sector. This is an exceptional opportunity to launch a career in one of the most exciting, fast-paced industries while enjoying a fully supported relocation experience.

Key Responsibilities

• Provide high-quality support to gaming community members via live chat, email, and tickets in Romanian.




• Assist players with technical troubleshooting, account management, and in-game transaction inquiries.




• Stay updated on the latest industry trends within Gaming & Esports to provide expert-level guidance.




• Collaborate with internal teams to elevate complex technical bugs or community issues.




• Ensure all interactions reflect the premium brand voice of our Gaming & Esports client.




• Maintain a deep understanding of game mechanics, patches, and tournament events to assist the user base effectively.




• Contribute to the continuous improvement of the support knowledge base through player feedback.




• Native or fluent Romanian (spoken and written) skills are mandatory for this role.




• Valid EU passport (mandatory for employment in Bulgaria).




• A genuine passion for Gaming & Esports and familiarity with modern gaming platforms.




• Excellent communication skills with a customer-centric mindset.




• Ability to thrive in a multicultural, on-site office environment in Sofia, Bulgaria.




• Previous experience in customer service or community management is highly advantageous.

What We Offer

• Competitive Monthly Salary


• Fully Paid Training on products and internal systems


• Health Insurance coverage


• Fully Paid Relocation Package (flight, transfer, hotel accommodation)


• Attractive Monthly Performance Bonus based on quality metrics


• Opportunities for career growth in one of the fastest-growing Romanian-speaking jobs in Europe


• Modern, high-tech workspace in the heart of the Bulgarian capital

Life in Bulgaria

Sofia, Bulgaria, offers a unique blend of historical charm and modern urban living, making it an ideal destination for those seeking international work experience. With its vibrant culture, pleasant weather, and affordable cost of living, Bulgaria consistently ranks as one of the best locations for expats starting a new career path.

Choosing to accept this Romanian Speaking Player Support Specialist position in Bulgaria allows you to enjoy world-class dining, a thriving nightlife, and a welcoming international community. As one of the most attractive markets for Jobs in Bulgaria, this relocation experience ensures you are fully supported as you integrate into your new home.